Family Services Inc

Nonprofit profile at a glance

EIN
560689235
IRS 990 coverage
2019–2024
Forms available
Form 990 2024
Location
Winstonsalem, NC, USA
Phone
3367228173
Rating
82
Verdict
STRONG
Rating confidence
Moderate
Sector
Human Service Organizations

Official website

Reported finances

Revenue
$12,992,586
Expenses
$15,930,731
Assets
$12,614,029
Liabilities
$6,244,540

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

22 people listed

Executive titles in this filing

  • TRACI ANN ROSS (FORMER PRESIDENT & CEO)

Highest reported compensation

  • TRACI ANN ROSS (FORMER PRESIDENT & CEO): $188,753 total reported compensation
  • MICHELLE SPEAS (CHIEF DEVELOPMENT OFFICER): $185,648 total reported compensation
  • SHEILA MCCLELLAND (CHIEF FINANCIAL OFFICER): $135,635 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

To strengthen the well-being and development of families and individuals through professional human services programs, including therapy, counseling, education, special assistance, and advocacy.

What it reported doing in 2024

The child development division is comprised of the federal head start program as well as additional services for private pay day child development services. These private pay services include extended day and pre-k services.child development program - these services are open to all children and are supported by client fees, dss stipends, and/or contracted state pre-k fees. The services also include extended hour day care. In 2022-2023, 714 families were served in this program.head start program - this is the largest division and constitutes over half of family services, inc.'s total funding budget. The family services, inc. Head start program serves low-income children and their families living in forsyth county.the head start program provides a range of comprehensive services which consist of education and early childhood development with the objective of providing all children with a safe, nurturing, engaging, fun, and secure learning environment. Children gain awareness, skills, and confidence necessary for success in school and life. The program supports a continuum of children's growth and development, which includes each child's physical, social, emotional, and cognitive development. The head start program maintains a staff of well-qualified early childhood teachers.parent involvement in the education of their children is the cornerstone for building a strong foundation for the implementation of the head start program. Parents are considered the primary educators of their children. Head start parents are involved in the planning and development of activities designed to enhance their interest and knowledge of education, community awareness, and personal growth. Parents participate in a series of financial management trainings taught by local financial experts. Additionally, parents receive educational training. Parents have an opportunity to influence the decision-making process for program operation as an elected member of the policy council.health services for children include dental, vision, speech, and hearing. Nutritional needs are met by providing a nutritious breakfast and lunch daily. Mental wellness support for children and families is offered on-site. Children with special needs are identified and referrals to supporting agencies ensure follow-up and support services. Ten percent of the program's enrollment is children with a diagnosed disability. Through the family partnership component, families are encouraged to develop family goals that would move them toward self-sufficiency through job training and education.

Operating model

Revenue model
Grant-funded. 71% of the money available for current operations came from government grants.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and total assets are small relative to annual expenses; liquid coverage is unknown.

Rating breakdown

  • Financial Efficiency: 87
  • Transparency & Controls: 77
  • Accountability: 91
  • Sustainability: 20
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 91.7%; rating input score 92
  • Program expense ratio: 86.1%; rating input score 86
  • Fundraising efficiency: $30.09 raised per $1 spent on fundraising; rating input score 66; 66th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 94.1%; rating input score 94; 20th percentile among comparable filings
  • Pay-setting controls: 2 of 6 controls in place; rating input score 33
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Pass
    • Written employment contract: Missing
    • Compensation survey or study: Missing
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: 100%; rating input score 100; 72nd percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
  • Governance controls: 7 of 9 controls in place; rating input score 78
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Missing
    • Independent financial-statement audit: Fail

Sustainability

  • Operating margin: -22.6%; rating input score 4; 4th percentile among comparable filings
  • Total-asset coverage ratio: 0.79; rating input score 28; 28th percentile among comparable filings
  • Liabilities to assets ratio: 0.5; rating input score 29; 29th percentile among comparable filings
  • Officer compensation ratio: 4.5%; rating input score 55; 55th percentile among comparable filings

Growth

  • Program expense growth: 7.7% per year; rating input score 100; 59th percentile among comparable filings
  • Revenue growth: 3.4% per year; rating input score 100; 29th percentile among comparable filings
  • Asset growth: 0.7% per year; rating input score 100; 13th percentile among comparable filings

Details

  • Where the money goes: 91.7% of revenue deployed · 86.1% of spending went to programs
  • Governance: 17 of 17 board members independent · 7 of 9 filing controls reported
  • Programs: 3 filed program accomplishments · $13.7M in reported program spending
  • Leadership: top reported pay $189K · 22 people listed · 2 of 6 pay-setting controls reported
  • Consistency: 33 of 34 current checks pass · 1 finding to review
  • Schedules: 8 filed schedules · includes major donors, grants, and executive pay
  • Filing history: 6 filing years from 2019 to 2024
  • Contacts: How to reach this organization
  • Money network: 5 filed money-flow records
  • Related organizations: 2 filed related-organization links
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Sustainability: Operating margin scored 4/100.
  • High — Sustainability: Total-asset coverage ratio scored 28/100.
  • Review — Accountability: Governance controls: Independent financial-statement audit not reported.
  • High — Sustainability: Liabilities to assets ratio scored 29/100.
  • Moderate — Transparency & Controls: Schedule A contributions reconciliation did not reconcile in the filed values.
  • Review — Sustainability: Officer compensation ratio scored 55/100.