Family Service Organization of Worcester Inc

Nonprofit profile at a glance

EIN
042103767
IRS 990 coverage
2009–2018
Forms available
Form 990 2018
Location
Worcester, MA, USA
Phone
5087564646
Rating
81
Verdict
STRONG
Rating confidence
Moderate
Sector
Family Services

Official website

Reported finances

Revenue
$2,992,254
Expenses
$3,255,176
Assets
$703,654
Liabilities
$854,059

Source: IRS Form 990. Selected filing: tax year 2018. Amounts in USD.

Leadership & pay

19 people listed

Executive titles in this filing

  • JAMES REGAN (EXECUTIVE DIRECTOR)

Highest reported compensation

  • JAMES REGAN (EXECUTIVE DIRECTOR): $108,979 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2018. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

To provide counseling, homemaker services, child care worker training and education, employee assistance programs, mediation services, and companion/volunteer services to individuals, families and senior citizens.

What it reported doing in 2018

Mediation program - the program is a voluntary, confidential and flexible process in which a neutral mediator assists disputing parties to come to mutually acceptable solutions. The program is affordable, allows parties to retain control over the decision-making process, is private and informal, and helps to reduce hostility by promoting communication and cooperation. The program also offers basic mediation training to perspective mediators and adheres to the uniform rules on dispute resolution set forth by the Massachusetts supreme court. Mediation services are provided to the worcester, milford and dudley small claims courts, worcester family and probate court, worcester superior court and worcester juvenile court. The program is supported by grants from the Massachusetts office of the attorney general and umass mopc.

Operating model

Revenue model
Earned-program. 89% of the money available for current operations came from fees and other program revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and program spending has declined or grown slowly.

Rating breakdown

  • Financial Efficiency: 86
  • Transparency & Controls: 86
  • Accountability: 100
  • Sustainability: 16
  • Growth: 0

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 88.8%; rating input score 89
  • Program expense ratio: 81.6%; rating input score 82
  • Fundraising efficiency: $45.52 raised per $1 spent on fundraising; rating input score 80; 80th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 93.3%; rating input score 93; 14th percentile among comparable filings
  • Pay-setting controls: Limited
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 64th percentile among comparable filings
  • Governance controls: 8 of 8 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: NotApplicable
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: -8.8%; rating input score 12; 12th percentile among comparable filings
  • Total-asset coverage ratio: 0.22; rating input score 8; 8th percentile among comparable filings
  • Liabilities to assets ratio: 1.21; rating input score 4; 4th percentile among comparable filings
  • Officer compensation ratio: 3.3%; rating input score 64; 64th percentile among comparable filings

Growth

  • Program expense growth: -2.4% per year; rating input score 0; 14th percentile among comparable filings
  • Revenue growth: -2.2% per year; rating input score 0; 12th percentile among comparable filings
  • Asset growth: -6.5% per year; rating input score 0; 7th percentile among comparable filings

Details

  • Where the money goes: 88.8% of revenue deployed · 81.6% of spending went to programs
  • Governance: 18 of 18 board members independent · 8 of 8 filing controls reported
  • Programs: 6 filed program accomplishments · $2.7M in reported program spending
  • Leadership: top reported pay $109K · 19 people listed
  • Consistency: 30 of 31 current checks pass · 1 finding to review
  • Schedules: 6 filed schedules · includes major donors
  • Filing history: 10 filing years from 2009 to 2018
  • Contacts: How to reach this organization
  • Money network: 1 filed money-flow record
  • Related organizations: 1 filed related-organization link
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Sustainability: Operating margin scored 12/100.
  • High — Growth: Program expense growth scored 0/100.
  • High — Growth: Revenue growth scored 0/100.
  • High — Sustainability: Total-asset coverage ratio scored 8/100.
  • High — Growth: Asset growth scored 0/100.
  • Moderate — Transparency & Controls: Schedule A contributions reconciliation did not reconcile in the filed values.
  • High — Sustainability: Liabilities to assets ratio scored 4/100.