Family & Children Services Inc

What it reported doing in 2025

For 123 years, family & children services has responded to the needs of the communities it serves, accomplishing its mission to "strengthen the safety and well-being of children, individuals, and families" through a comprehensive array of child welfare and behavioral health services. A continuum of programs is offered, impacting 4,605 individuals in 2025. Agency clients were served from multiple counties in the region, primarily kalamazoo and calhoun counties. Services are provided in client homes, residential homes, and agency service sites in kalamazoo and battle creek.service quality is assured through state and local regulatory bodies, the council on accreditation (coa), and internal training and quality management systems directed at best practices in the delivery of human services. The agency has been accredited since june of 1987 and is licensed for the care of children by the state of Michigan.in addition to foster care and adoption, therapeutic residential youth services, and family and community treatment, other services provided to the community include: child welfare: family preservation programs such as families first serve families whose children are at risk of out-of-home placement due to abuse or neglect and children in foster care being reunited with their families. Families together building solutions (ftbs) is an in-home program that serves families who are experiencing issues related to child and family well-being and are in need of supportive assistance. Services include providing support with budgeting, household management, parenting skills, connection with community resources, communication and conflict resolution skills and building positive relationships. When a child must be removed from their family, the overarching goal is to return the child to the home. Foster care supportive visitation/in-home parent education provides intensive individualized parent-child visits centered on the child and parent education and coaching. The program utilizes evidence-based approaches to replace old patterns of behavior with new, healthier ones. The agency also offers supervised parenting time, parenting support services and family skills services to improve parenting skills, provide support for family needs, and increase communication between parents and their children in a safe and controlled environment. Behavioral health: the counseling center at family & children services works with individuals experiencing emotional health challenges. Outpatient and telehealth counseling is available for individuals from all socioeconomic backgrounds. Therapists provide a variety of professional counseling services including individual, couple and family therapy to enable clients to understand the social, psychological, and interpersonal issues that may be interfering with their relationships, job, school, and social functioning. In 2025, 630 individuals were impacted through the counseling center. Case management coordinates necessary services for adults with a developmental disability or families whose children have a developmental disability or serious emotional disturbance. These services include a comprehensive mental health assessment, including autism, development of a person-centered plan, linkage and referral to community resources, and ongoing coordination to ensure quality of services and supports. In 2025, 388 individuals were impacted.

Financial Efficiency

• Mission deployment rate: 75.5%; rating input score 75
• Program expense ratio: 82.5%; rating input score 83
• Fundraising efficiency: $6.96 raised per $1 spent on fundraising; rating input score 22; 22nd percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 64th percentile among comparable filings
• Pay-setting controls: 2 of 6 controls in place; rating input score 33
  • Compensation committee: Missing
  • Independent consultant: Missing
  • Other Form 990s reviewed: Missing
  • Written employment contract: Missing
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: 100%; rating input score 100; 76th percentile among comparable filings
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 64th percentile among comparable filings
• Governance controls: 9 of 9 controls in place; rating input score 100
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 40.1%; rating input score 88; 88th percentile among comparable filings
• Total-asset coverage ratio: 3.12; rating input score 68; 68th percentile among comparable filings
• Liabilities to assets ratio: 0.03; rating input score 82; 82nd percentile among comparable filings
• Officer compensation ratio: 4.5%; rating input score 61; 61st percentile among comparable filings

Growth

• Program expense growth: -0.8% per year; rating input score 0; 8th percentile among comparable filings
• Revenue growth: 1.4% per year; rating input score 100; 10th percentile among comparable filings
• Asset growth: 4.7% per year; rating input score 100; 31st percentile among comparable filings