East Tennessee Human Resource Agency

Legal name: East Tennessee Human Resource Agency Inc

Nonprofit profile at a glance

EIN
621493851
IRS 990 coverage
2009–2024
Official website data refreshed
Sep 2026
Forms available
Form 990 2024
Location
Knoxville, TN, US
Phone
(865) 691-2551
Rating
82
Verdict
STRONG
Rating confidence
Moderate

Official website

Reported finances

Revenue
$55,411,507
Expenses
$54,220,822
Assets
$27,034,749
Liabilities
$13,093,660

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

28 people listed

Highest reported compensation

  • GARY HOLIWAY (EXECUTIVE DI): $180,003 total reported compensation
  • ELIZABETH ANN EVERS (DIRECTOR OF): $148,060 total reported compensation
  • WILLIAM BRADLEY (DIR OF AGING): $147,935 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

To provide comprehensive human services that enhance the quality of life for individuals and families in East Tennessee.

What it reported doing in 2024

Housing and restoration - provides heating and cooling assistance to low-income households. Repair homes of low-income residents. Provide materials and labor to weatherize homes of low-income individuals. Hud self-sufficiency - provides rental placement in public housing and subsidized rent and utility payments for low-income households. Corrections and probation-supervises compliance with probation orders for individuals convicted of felonies. Group counseling and anger management for court-referred domestic violence perpetrators. Provides supervision and counseling to youthful offenders to prevent incarceration. Conducts safety classes for violators of state vehicle child restraint laws. Misdemeanor - supervises compliance with court ordered probation terms for individuals convicted of a misdemeanor. Child development - reimburses family and group day care providers for meals and snacks served to preschool and school age children in licensed facilities. Offers a continuation of the school lunch program to disadvantaged youth who participate in summer recreation programs. Provides housekeeping services and other assistance to at-risk adults. Provides emergency food, shelter, lodging, and other assistance, provides parenting skills and inhome services to at-risk families. Loan - rehabilitate homes of low-income families to improve living standards. Mountain valley - provides in-home care and home-delivered meals to the elderly in the rural mountain valley region. Provides emergency assistance to single mothers in union county .

Operating model

Revenue model
Grant-funded. 90% of the money available for current operations came from government grants.
Distribution model
Hybrid. The nonprofit split its reported program spending across 49% for direct work, and 51% for grants.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Few specific pay-setting methods are documented in the filing; unanswered boxes are not proof of absence and expenses are high relative to revenue.

Rating breakdown

  • Financial Efficiency: 86
  • Transparency & Controls: 71
  • Accountability: 95
  • Sustainability: 37
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 95.7%; rating input score 96
  • Program expense ratio: 97.8%; rating input score 98
  • Fundraising efficiency: Limited

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 68th percentile among comparable filings
  • Pay-setting controls: 0 of 6 controls in place; rating input score 0
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Missing
    • Board or committee approval: Missing
  • Foreign activity oversight: Limited
  • Grant itemization coverage: 100%; rating input score 100; 77th percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 77th percentile among comparable filings
  • Governance controls: 8 of 9 controls in place; rating input score 89
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Fail
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 2.1%; rating input score 43; 43rd percentile among comparable filings
  • Total-asset coverage ratio: 0.5; rating input score 18; 18th percentile among comparable filings
  • Liabilities to assets ratio: 0.48; rating input score 37; 37th percentile among comparable filings
  • Officer compensation ratio: 1.6%; rating input score 63; 63rd percentile among comparable filings

Growth

  • Program expense growth: 3.9% per year; rating input score 100; 29th percentile among comparable filings
  • Revenue growth: 2% per year; rating input score 100; 14th percentile among comparable filings
  • Asset growth: 4.3% per year; rating input score 100; 31st percentile among comparable filings

Details

  • What they do: 6 programs and campaigns described on the official site · 15 operating locations identified
  • Where the money goes: 95.7% of revenue deployed · 97.8% of spending went to programs
  • Governance: 22 of 22 board members independent · 8 of 9 filing controls reported
  • Programs: 4 filed program accomplishments · $53M in reported program spending
  • Leadership: top reported pay $180K · 28 people listed · 0 of 6 pay-setting controls reported
  • Highest-paid contractors: 5 contractors listed · $900K reported
  • Consistency: 33 of 33 current checks pass
  • Schedules: 8 filed schedules · includes major donors, grants, and executive pay
  • Filing history: 16 filing years from 2009 to 2024
  • Contacts: How to reach this organization
  • Money network: 6 filed money-flow records
  • Related organizations: 1 filed related-organization link
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Transparency & Controls: Pay-setting controls scored 0/100.
  • Moderate — Sustainability: Operating margin scored 43/100.
  • High — Sustainability: Total-asset coverage ratio scored 18/100.
  • Review — Accountability: Governance controls: Form 990 shared with the board not reported.
  • Moderate — Sustainability: Liabilities to assets ratio scored 37/100.