East Arkansas Family Health Center

Legal name: East Arkansas Family Health Center Inc

Nonprofit profile at a glance

EIN
237128104
IRS 990 coverage
2009–2023
Official website data refreshed
Sep 2026
Forms available
Form 990 2023, Form 990-T 2023
Location
West Memphis, AR, USA
Phone
(870) 735-3842
Rating
70
Verdict
SUPPORTED
Rating confidence
Moderate

Official website

Reported finances

Revenue
$38,403,363
Expenses
$40,412,226
Assets
$39,696,936
Liabilities
$3,456,769

Source: IRS Form 990. Selected filing: tax year 2023. Amounts in USD.

Leadership & pay

18 people listed

Executive titles in this filing

  • SUSAN WARD-JONES (CEO)

Highest reported compensation

  • SUSAN WARD-JONES (CEO): $790,889 total reported compensation
  • DR YASIR AFZAL (PHYSICIAN): $302,259 total reported compensation
  • DR HOLLI BANKS-GILES (MEDICAL DIRECTOR): $294,426 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2023. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

To provide accessible, high-quality primary and preventive health care services to the communities of eastern Arkansas, with a patient-centered approach.

What it reported doing in 2023

Provides medical, dental, and pharmaceutical services to low income patients in the eastern Arkansas delta area.

Operating model

Revenue model
Other-operating. 84% of the money available for current operations came from other operating revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

SUPPORTED - The filed numbers largely add up and most voting board members are independent. Expenses are high relative to revenue and total assets are small relative to annual expenses; liquid coverage is unknown.

Rating breakdown

  • Financial Efficiency: 56
  • Transparency & Controls: 74
  • Accountability: 95
  • Sustainability: 33
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 64.1%; rating input score 64
  • Program expense ratio: 60.2%; rating input score 60
  • Fundraising efficiency: Limited

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
  • Pay-setting controls: 2 of 6 controls in place; rating input score 33
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Pass
    • Compensation survey or study: Missing
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
  • Governance controls: 8 of 9 controls in place; rating input score 89
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Fail
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: -5.2%; rating input score 18; 18th percentile among comparable filings
  • Total-asset coverage ratio: 0.98; rating input score 36; 36th percentile among comparable filings
  • Liabilities to assets ratio: 0.09; rating input score 77; 77th percentile among comparable filings
  • Officer compensation ratio: 6.3%; rating input score 38; 38th percentile among comparable filings

Growth

  • Program expense growth: 12.9% per year; rating input score 100; 80th percentile among comparable filings
  • Revenue growth: 12.2% per year; rating input score 100; 81st percentile among comparable filings
  • Asset growth: 16.1% per year; rating input score 100; 82nd percentile among comparable filings

Details

  • What they do: 11 programs and campaigns described on the official site · 12 operating locations identified
  • Where the money goes: 64.1% of revenue deployed · 60.2% of spending went to programs
  • Governance: 10 of 10 board members independent · 8 of 9 filing controls reported
  • Programs: 1 filed program accomplishment · $24.3M in reported program spending
  • Leadership: top reported pay $791K · 18 people listed · 2 of 6 pay-setting controls reported
  • Highest-paid contractors: 3 contractors listed · $2.4M reported
  • Consistency: 45 of 45 current checks pass
  • Schedules: 7 filed schedules · includes major donors and executive pay
  • Filing history: 14 filing years from 2009 to 2023
  • Contacts: How to reach this organization
  • Money network: 8 filed money-flow records
  • Related organizations: 1 filed related-organization link
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.
  • Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Sustainability: Operating margin scored 18/100.
  • Moderate — Sustainability: Total-asset coverage ratio scored 36/100.
  • Review — Accountability: Governance controls: Form 990 shared with the board not reported.
  • Moderate — Sustainability: Officer compensation ratio scored 38/100.