Direction Home Akron Canton

Legal name: Direction Home Akron Canton Area Agency on Aging

Nonprofit profile at a glance

EIN
341314654
IRS 990 coverage
2009–2024
Official website data refreshed
Sep 2026
Forms available
Form 990 2024
Location
Akron, OH, US
Phone
330-896-7272
Rating
85
Verdict
STRONG
Rating confidence
Moderate
Sector
Senior Centers

Official website

Reported finances

Revenue
$100,365,745
Expenses
$97,589,362
Assets
$32,258,306
Liabilities
$24,046,877

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

30 people listed

Executive titles in this filing

  • ABIGAIL M MORGAN (PRESIDENT & CHIEF EXECUTIVE OFFICER)
  • GARY L COOK (FORMER PRESIDENT & CEO (RETIRED 5/22/24))

Highest reported compensation

  • ABIGAIL M MORGAN (PRESIDENT & CHIEF EXECUTIVE OFFICER): $394,589 total reported compensation
  • LJUDMILA BURCHFIELD (CHIEF OPERATING & LEGAL OFFICER): $343,950 total reported compensation
  • REBECCA NEWMAN (CHIEF FINANCIAL OFFICER): $335,048 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

To provide information, assistance, and access to services that enable older adults and people with disabilities to live with independence and dignity in their own homes and communities.

What it reported doing in 2024

Medicaid waiver programs - passport and assisted living: passport is a community-based long-term care program for medicaid eligible older adults 60+ that provides in-home services instead of permanent nursing facility placement. Services provided may include: intake, in-home assessments, care management, personal care, homemaker, adult day services, emergency response units, home delivered meals, transportation, home modifications, chore and specialty consultations for nutrition and social work counseling.assisted living is a community-based long-term care option for medicaid eligible older adults that provides an alternative to nursing facility placement by bridging the gap between passport in-home services and permanent nursing facility placement. Residents have access to assistance 24 hours a day in an approved Ohio department of aging residential care facility, one time community transitions services, if transitioning from a nursing facility, as well as care management.passport and assisted living have level of care and financial eligibility requirements that must be met in order to qualify for program services. Approximate number of unduplicated members served 2,272.

Operating model

Revenue model
Grant-funded. 71% of the money available for current operations came from government grants.
Distribution model
Grant intermediary. The nonprofit sent 62% of its reported program spending out as grants.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Total assets are small relative to annual expenses; liquid coverage is unknown and expenses are high relative to revenue.

Rating breakdown

  • Financial Efficiency: 83
  • Transparency & Controls: 83
  • Accountability: 100
  • Sustainability: 33
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 92.4%; rating input score 92
  • Program expense ratio: 94.9%; rating input score 95
  • Fundraising efficiency: Limited

Transparency & Controls

  • Consistency checks: 87.5%; rating input score 88; 2nd percentile among comparable filings
  • Pay-setting controls: 3 of 6 controls in place; rating input score 50
    • Compensation committee: Missing
    • Independent consultant: Pass
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: 99.4%; rating input score 99; 40th percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Yes; rating input score 100

Accountability

  • Independent voting board: 100%; rating input score 100; 77th percentile among comparable filings
  • Governance controls: 9 of 9 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 2.8%; rating input score 47; 47th percentile among comparable filings
  • Total-asset coverage ratio: 0.33; rating input score 11; 11th percentile among comparable filings
  • Liabilities to assets ratio: 0.75; rating input score 20; 20th percentile among comparable filings
  • Officer compensation ratio: 2.7%; rating input score 42; 42nd percentile among comparable filings

Growth

  • Program expense growth: 6.8% per year; rating input score 100; 55th percentile among comparable filings
  • Revenue growth: 0.9% per year; rating input score 100; 8th percentile among comparable filings
  • Asset growth: 6.9% per year; rating input score 100; 50th percentile among comparable filings

Details

  • What they do: 3 programs and campaigns described on the official site · 2 operating locations identified
  • Where the money goes: 92.4% of revenue deployed · 94.9% of spending went to programs
  • Governance: 20 of 20 board members independent · 9 of 9 filing controls reported
  • Programs: 7 filed program accomplishments · $92.6M in reported program spending
  • Leadership: top reported pay $395K · 30 people listed · 3 of 6 pay-setting controls reported
  • Consistency: 37 of 39 current checks pass · 2 findings to review
  • Schedules: 8 filed schedules · includes major donors, grants, executive pay, and related organizations
  • Filing history: 14 filing years from 2009 to 2024
  • Contacts: How to reach this organization
  • Money network: 42 filed money-flow records
  • Related organizations: 33 filed related-organization links
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Sustainability: Total-asset coverage ratio scored 11/100.
  • Moderate — Sustainability: Operating margin scored 47/100.
  • High — Sustainability: Liabilities to assets ratio scored 20/100.
  • Moderate — Sustainability: Officer compensation ratio scored 42/100.
  • Moderate — Transparency & Controls: Schedule A contributions reconciliation did not reconcile in the filed values.
  • Review — Transparency & Controls: Domestic grant itemization did not reconcile in the filed values.