Cxm Professionals Association Inc
Nonprofit profile at a glance
- EIN
- 392954668
- IRS 990-EZ coverage
- 2025–2025
- Forms available
- Form 990-EZ 2025
- Location
- Snellville, GA, USA
- Phone
- 4049988418
- Rating
- 74
- Verdict
- SUPPORTED
- Rating confidence
- Moderate
- Sector
- Chambers of Commerce & Business Leagues
Reported finances
- Revenue
- $16,880
- Expenses
- $6,374
- Assets
- $10,506
- Liabilities
- $0
Source: IRS Form 990-EZ. Selected filing: tax year 2025. Amounts in USD.
Leadership & pay
3 people listed
Executive titles in this filing
- Scott Mulkey (Founder, President & CEO)
People named in this filing
- Scott Mulkey (Founder, President & CEO)
- Felicia Macie (Director & Secretary)
- Joanne Gore (Director)
Selected names, not a complete roster or a statement of current roles. Open leadership details for the complete filed list.
Source: IRS Form 990-EZ. Selected filing: tax year 2025. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
CXm Professionals Association Inc. is a nonprofit membership trade association organized to support professionals and organizations involved in customer communications management, customer experience management, enterprise communications, and related technologies through industry education, professional development, knowledge sharing, and networking activities.
What it reported doing in 2025
The Association developed and delivered educational programming, virtual industry events, newsletters, and professional networking activities supporting professionals and organizations involved in customer communications management, customer experience management, enterprise communications, and related technologies. Activities included webinars, educational content distribution, industry collaboration initiatives, and member engagement programs conducted primarily through online platforms and digital communications.
Operating model
- Revenue model
- Earned-program. 99% of the money available for current operations came from fees and other program revenue.
- Distribution model
- Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
The verdict
SUPPORTED - The filed numbers largely add up and a large share of total spending goes to programs. A relatively small share of available resources goes toward mission work and reported officer compensation is a large share of total spending, which may reflect staffing concentration.
Rating breakdown
- Financial Efficiency: 61
- Transparency & Controls: 100
- Sustainability: 76
- Growth: NotEnoughData
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 37.8%; rating input score 38
- Program expense ratio: 100%; rating input score 100
Transparency & Controls
- Consistency checks: 100%; rating input score 100; 51st percentile among comparable filings
- Major donor itemization: Yes; rating input score 100
Sustainability
- Operating margin: 62.2%; rating input score 93; 93rd percentile among comparable filings
- Total-asset coverage ratio: 1.65; rating input score 61; 61st percentile among comparable filings
- Liabilities to assets ratio: 0; rating input score 66; 66th percentile among comparable filings
- Officer compensation ratio: 0%; rating input score 56; 56th percentile among comparable filings
Growth
- Program expense growth: Limited
- Revenue growth: Limited
- Asset growth: Limited
Details
- Where the money goes: 37.8% of revenue deployed · 100% of spending went to programs
- Governance: Filed governance answers
- Accomplishments: 1 filed program accomplishment · $6K in reported program spending
- Leadership: top reported pay $0 · 3 people listed
- Consistency: 9 of 9 current checks pass
- Schedules: 2 filed schedules
- Contacts: How to reach this organization
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
- Moderate — Financial Efficiency: Mission deployment rate scored 38/100.
- Review — Sustainability: Officer compensation ratio scored 56/100.