Crossroads Rhode Island
Nonprofit profile at a glance
- EIN
- 050259094
- IRS 990 coverage
- 2010–2024
- Forms available
- Form 990 2024
- Location
- Providence, RI, USA
- Phone
- 4015212255
- Rating
- 81
- Verdict
- STRONG
- Rating confidence
- Moderate
- Sector
- Homeless Centers
Reported finances
- Revenue
- $24,173,480
- Expenses
- $20,178,711
- Assets
- $61,030,076
- Liabilities
- $23,363,636
Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.
Leadership & pay
54 people listed
Executive titles in this filing
- MICHELLE WILCOX (PRESIDENT & CEO)
- KAREN SANTILLI (CEO (TO 2/24))
Highest reported compensation
- MICHELLE WILCOX (PRESIDENT & CEO): $352,962 total reported compensation
- MERELISE HITTE (CHIEF FINANCIAL OFFICER): $264,296 total reported compensation
- LAURA CALENDA (CHIEF PHILANTHROPY OFFICER): $214,377 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
The core mission of the organization is to assist homeless or at-risk individuals and families secure stable homes. This is accomplished by providing a range of services including housing, basic needs, shelter, case management, referrals, education and employment services.
What it reported doing in 2024
Shelter and assessment - housing problem solving is a relatively new, effective and low-cost intervention that can help prevent some at-risk people from becoming homelessand helps others get out of shelter and into housing quickly and cost effectively. Housing problem solving combines creative, solutions-oriented brainstorming with a small amount of cash assistance that helps people explore their housing options. Solutions vary from client to client but include things like security deposits and utility arrears. In 2024, crossroads distributed more than $900,000, providing an average of $2,256 in cash assistance per household. As a result, we helped more than 2,200 at-risk individuals and families either prevent or quickly end their homelessness. When homelessness can't be prevented or quickly ended, temporary emergency shelter is sometimes needed as a short-term solution. In 2024, crossroads operated five shelters with more than 200 beds, including harrington hall, the largest men's shelter in the state, a women's shelter, family shelter, domestic violence shelter and hartford avenue, the state's only couples shelter. With homelessness at a record high, crossroads provided nearly 1,600 people with a safe place to stay, including 132 children and 100 seniors over the age of 65. Of those, 80 adults and 77 children were domestic violence survivors.
Operating model
- Revenue model
- Mixed. Its operating money came from several sources; no one source provided a clear majority.
- Distribution model
- Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
- Includes noncash contributions: Reported contributions include donated property or goods.
The verdict
STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Fundraising costs are high for each dollar raised and reported officer compensation is a large share of total spending, which may reflect staffing concentration.
Rating breakdown
- Financial Efficiency: 67
- Transparency & Controls: 89
- Accountability: 98
- Sustainability: 65
- Growth: 100
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 61%; rating input score 61
- Program expense ratio: 82.3%; rating input score 82
- Fundraising efficiency: $15.14 raised per $1 spent on fundraising; rating input score 50; 50th percentile among comparable filings
Transparency & Controls
- Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
- Pay-setting controls: 5 of 6 controls in place; rating input score 83
- Compensation committee: Pass
- Independent consultant: Missing
- Other Form 990s reviewed: Pass
- Written employment contract: Pass
- Compensation survey or study: Pass
- Board or committee approval: Pass
- Foreign activity oversight: Limited
- Grant itemization coverage: Limited
- Major donor itemization: Yes; rating input score 100
- Related-party transparency: Limited
Accountability
- Independent voting board: 97.4%; rating input score 97; 31st percentile among comparable filings
- Governance controls: 9 of 9 controls in place; rating input score 100
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Pass
- CEO compensation review process: Pass
- Other executive compensation review process: Pass
- Form 990 shared with the board: Pass
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: 16.5%; rating input score 78; 78th percentile among comparable filings
- Total-asset coverage ratio: 3.02; rating input score 75; 75th percentile among comparable filings
- Liabilities to assets ratio: 0.38; rating input score 38; 38th percentile among comparable filings
- Officer compensation ratio: 10.3%; rating input score 19; 19th percentile among comparable filings
Growth
- Program expense growth: 8% per year; rating input score 100; 61st percentile among comparable filings
- Revenue growth: 9.5% per year; rating input score 100; 72nd percentile among comparable filings
- Asset growth: 10% per year; rating input score 100; 65th percentile among comparable filings
Details
- Where the money goes: 61% of revenue deployed · 82.3% of spending went to programs
- Governance: 37 of 38 board members independent · 9 of 9 filing controls reported
- Programs: 3 filed program accomplishments · $16.6M in reported program spending
- Leadership: top reported pay $353K · 54 people listed · 5 of 6 pay-setting controls reported
- Highest-paid contractors: 5 contractors listed · $9.1M reported
- Consistency: 38 of 39 current checks pass · 1 finding to review
- Schedules: 9 filed schedules · includes major donors and executive pay
- Filing history: 15 filing years from 2010 to 2024
- Contacts: How to reach this organization
- Money network: 12 filed money-flow records
- Related organizations: 9 filed related-organization links
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
- Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
- Review — Financial Efficiency: Fundraising efficiency scored 50/100.
- High — Sustainability: Officer compensation ratio scored 19/100.
- Moderate — Transparency & Controls: Schedule A contributions reconciliation did not reconcile in the filed values.
- Moderate — Sustainability: Liabilities to assets ratio scored 38/100.