Crossroads Inc

Nonprofit profile at a glance

EIN
860182987
IRS 990 coverage
2010–2024
Official website data refreshed
Jul 2026
Forms available
Form 990 2024
Location
Phoenix, AZ, US
Phone
602-263-5242
Rating
78
Verdict
SUPPORTED
Rating confidence
Moderate
Sector
Alcohol, Drug Abuse, Treatment Only

Official website

Reported finances

Revenue
$36,946,784
Expenses
$31,541,903
Assets
$66,468,254
Liabilities
$2,269,011

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

23 people listed

Executive titles in this filing

  • CHRISTOPHER RILEY (EXECUTIVE DIRECTOR)

Highest reported compensation

  • CHRISTOPHER RILEY (EXECUTIVE DIRECTOR): $288,167 total reported compensation
  • MELISSA MORRISON (PSYCHIATRIC MHNP): $191,289 total reported compensation
  • TAMMY WILSON (CHIEF FINANCIAL OFFICER): $188,794 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Crossroads has been providing high quality, successful and affordable state licensed substance abuse treatment services for individuals suffering with substance use disorder since 1960.

What it reported doing in 2024

Crossroads, inc's facilities are state licensed residential, and outpatient substance use treatment centers. All programs are specialized in addressing substance use disorders; services include, but are not limited to right track residential, outpatient, physical health visits, psychiatric care, and medication for opioid use disorders. The right track residential program has 2 phases; phase 1 is an intensive residential, and pahse 2 is a structured 90-day community living transitional, that prepares men and women for successful community reintegration and self-sufficiency. The right track outpatient substance use treatment also offers evidence based counseling as well as supportive care with flexible schedules that allow individuals to participate in daily affairs as they transition into new, addiction free lives equipped with the tools to sustain long-term sobriety. Crossroads offers the following programatic content: relapse prevention, smart recovery, family & friends programs, 12 step facilitation, one on one meetings/counseling, group counseling, life skills education, cognitive behavioral therapy. In 2024 additional integrative and holistic care enhance the menu of skill training, such as healing through art, yoga and digital therapeutics.

Operating model

Revenue model
Earned-program. 91% of the money available for current operations came from fees and other program revenue.
Distribution model
Direct operator. The filing allocates 99% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

SUPPORTED - A large share of available resources goes toward mission work and the filed numbers largely add up. Fundraising costs are high for each dollar raised and some filing-based governance responses are negative or unanswered.

Rating breakdown

  • Financial Efficiency: 69
  • Transparency & Controls: 79
  • Accountability: 91
  • Sustainability: 70
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 66.3%; rating input score 66
  • Program expense ratio: 80.2%; rating input score 80
  • Fundraising efficiency: $18.01 raised per $1 spent on fundraising; rating input score 54; 54th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
  • Pay-setting controls: 2 of 6 controls in place; rating input score 33
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Pass
    • Written employment contract: Missing
    • Compensation survey or study: Missing
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: 100%; rating input score 100; 72nd percentile among comparable filings
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
  • Governance controls: 7 of 9 controls in place; rating input score 78
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Fail
    • CEO compensation review process: Pass
    • Other executive compensation review process: Fail
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 14.6%; rating input score 76; 76th percentile among comparable filings
  • Total-asset coverage ratio: 2.11; rating input score 63; 63rd percentile among comparable filings
  • Liabilities to assets ratio: 0.03; rating input score 86; 86th percentile among comparable filings
  • Officer compensation ratio: 5.7%; rating input score 45; 45th percentile among comparable filings

Growth

  • Program expense growth: 17.5% per year; rating input score 100; 87th percentile among comparable filings
  • Revenue growth: 16.9% per year; rating input score 100; 89th percentile among comparable filings
  • Asset growth: 18.7% per year; rating input score 100; 87th percentile among comparable filings

Details

  • What they do: 3 programs and campaigns described on the official site · 4 operating locations identified
  • Where the money goes: 66.3% of revenue deployed · 80.2% of spending went to programs
  • Governance: 13 of 13 board members independent · 7 of 9 filing controls reported
  • Programs: 2 filed program accomplishments · $25.3M in reported program spending
  • Leadership: top reported pay $288K · 23 people listed · 2 of 6 pay-setting controls reported
  • Highest-paid contractors: 4 contractors listed · $994K reported
  • Consistency: 34 of 34 current checks pass
  • Schedules: 6 filed schedules · includes major donors, grants, and executive pay
  • Filing history: 14 filing years from 2010 to 2024
  • Contacts: How to reach this organization
  • Money network: 10 filed money-flow records
  • Related organizations: Filed and resolved organization relationships.
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Review — Financial Efficiency: Fundraising efficiency scored 54/100.
  • Review — Accountability: Governance controls: 2 of 9 not reported.
  • Moderate — Sustainability: Officer compensation ratio scored 45/100.