Crossroads Health
Nonprofit profile at a glance
- EIN
- 341458441
- IRS 990 coverage
- 2014–2024
- Forms available
- Form 990 2024
- Location
- Mentor, OH, USA
- Phone
- 4402551700
- Rating
- 83
- Verdict
- STRONG
- Rating confidence
- Moderate
- Sector
- Mental Health Treatment F31 Psychiatric, Mental Health Hospital
Reported finances
- Revenue
- $24,601,773
- Expenses
- $26,441,329
- Assets
- $34,016,056
- Liabilities
- $19,626,593
Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.
Leadership & pay
22 people listed
Executive titles in this filing
- DIANNE VOGT (PRESIDENT)
- MELISSA COLE (VICE PRESIDENT)
- SHAYNA JACKSON (CHIEF EXECUTIVE OFFICER)
Highest reported compensation
- RICHARD SCHENKELBERG (MEDICAL DIRECTOR): $313,673 total reported compensation
- PUSHPALATHA VENKATARAM (PSYCHIATRIC NURSE PRACTITI): $171,228 total reported compensation
- KIMBERLY SANDERS (PSYCHIATRIC NURSE PRACTITI): $170,191 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
Crossroads' mission is to provide hope, healing, and healthcare to everyone, with a vision to cultivate compassionate communities where people lead healthier, longer lives.
What it reported doing in 2024
Crossroads' school services provides a continuum of behavioral health services within educational settings across lake county as well as at our on-site day treatment facility in response to needs identified by the school district or building representatives. The goal of these services is to enhance the culture in the educational settings to support the overall wellbeing of all students and staff while providing targeted prevention and intervention for identified groups and individuals toward reduction of symptoms or struggles. Crossroads health's philosophy to school based services is to provide the appropriate level of support to all individuals and groups regardless of ability to pay or meeting criteria for a behavioral health diagnosis. We believe in implementation of the full continuum of care from prevention to early intervention into treatment with ultimate referral to a higher level of care or successful completion of treatment goals. Crossroads health highly values the partnerships across the county's school systems and engages in regular collaboration. District-specific reports are available for provision to each school district following the middle and end of each school year.
Operating model
- Revenue model
- Earned-program. 65% of the money available for current operations came from fees and other program revenue.
- Distribution model
- Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
The verdict
STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and some filing-based governance responses are negative or unanswered.
Rating breakdown
- Financial Efficiency: 93
- Transparency & Controls: 71
- Accountability: 91
- Sustainability: 28
- Growth: 100
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 100%; rating input score 100
- Program expense ratio: 92.4%; rating input score 92
- Fundraising efficiency: $26.8 raised per $1 spent on fundraising; rating input score 64; 64th percentile among comparable filings
Transparency & Controls
- Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
- Pay-setting controls: 2 of 6 controls in place; rating input score 33
- Compensation committee: Missing
- Independent consultant: Missing
- Other Form 990s reviewed: Missing
- Written employment contract: Missing
- Compensation survey or study: Pass
- Board or committee approval: Pass
- Foreign activity oversight: Limited
- Grant itemization coverage: Limited
- Major donor itemization: Limited
- Related-party transparency: Limited
Accountability
- Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
- Governance controls: 7 of 9 controls in place; rating input score 78
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Pass
- CEO compensation review process: Pass
- Other executive compensation review process: Fail
- Form 990 shared with the board: Fail
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: -7.5%; rating input score 13; 13th percentile among comparable filings
- Total-asset coverage ratio: 1.29; rating input score 45; 45th percentile among comparable filings
- Liabilities to assets ratio: 0.58; rating input score 24; 24th percentile among comparable filings
- Officer compensation ratio: 5.2%; rating input score 49; 49th percentile among comparable filings
Growth
- Program expense growth: 15.5% per year; rating input score 100; 84th percentile among comparable filings
- Revenue growth: 14.2% per year; rating input score 100; 85th percentile among comparable filings
- Asset growth: 12.1% per year; rating input score 100; 73rd percentile among comparable filings
Details
- Where the money goes: 100% of revenue deployed · 92.4% of spending went to programs
- Governance: 14 of 14 board members independent · 7 of 9 filing controls reported
- Programs: 4 filed program accomplishments · $24.4M in reported program spending
- Leadership: top reported pay $314K · 22 people listed · 2 of 6 pay-setting controls reported
- Highest-paid contractors: 5 contractors listed · $1.3M reported
- Consistency: 33 of 33 current checks pass
- Schedules: 5 filed schedules · includes executive pay
- Filing history: 10 filing years from 2014 to 2024
- Contacts: How to reach this organization
- Money network: 8 filed money-flow records
- Related organizations: Filed and resolved organization relationships.
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
- Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
- High — Sustainability: Operating margin scored 13/100.
- Review — Accountability: Governance controls: 2 of 9 not reported.
- Moderate — Sustainability: Total-asset coverage ratio scored 45/100.
- High — Sustainability: Liabilities to assets ratio scored 24/100.
- Moderate — Sustainability: Officer compensation ratio scored 49/100.