CrossRoads Counseling Centers
Legal name: Crossroads Christian Counseling
Nonprofit profile at a glance
- EIN
- 431504015
- IRS 990 coverage
- 2013–2025
- Official website data refreshed
- Sep 2026
- Forms available
- Form 990 2025
- Location
- St. Louis, MO, United States
- Phone
- (314) 469-5522
- Rating
- 78
- Verdict
- SUPPORTED
- Rating confidence
- Moderate
- Sector
- Family Services
- Affiliation
- Christianity
Reported finances
- Revenue
- $3,047,121
- Expenses
- $3,006,995
- Assets
- $1,237,230
- Liabilities
- $350,697
Source: IRS Form 990. Selected filing: tax year 2025. Amounts in USD.
Leadership & pay
11 people listed
Executive titles in this filing
- JOANN ANTOINE (PRESIDENT)
- CHRISTI BRANDSTEIN (EXECUTIVE DIRECTOR)
Highest reported compensation
- ASHLEY WATSON (CLINICAL DIRECTOR): $154,394 total reported compensation
- CHRISTI BRANDSTEIN (EXECUTIVE DIRECTOR): $145,184 total reported compensation
- DANIEL TEATER (THERAPIST): $109,096 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2025. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
Clinical counseling and faith-informed mental wellness care grounded in a Christian worldview, delivered through counseling and supportive programs, partnering with churches and community organizations to expand access to people in need. The Collaborative Care Initiative brings adjunct therapies that support mental wellness under one umbrella, making them more accessible to people in all parts of our community. Read more → Providing Access. Explore our annual impact reports and see the impact hope is having in the people, families and communities we get to serve. We are grateful for all of the clients, community partners and donors who participate with us in this redemptive work 2025 Impact Report Read our entire 2025 report here.
What it reported doing in 2025
Crossroads promotes mental wellness through evidence-based, faith-informed holistic mental wellness care and services. Crossroads works to break down financial and geographic barriers to care and connect each person with the counselor they need, not just the care they can afford. We offer an array of solutions to keep counseling affordable for those in financial need including counseling and collaborative care scholarships, church partnerships, insurance, and sliding scale fees, allowing us to be client-centered rather than fee-focused. In 2025, crossroads provided over 26,500 counseling sessions across 11 locations in st. Louis, mo, austin, tx, and Kansas city, offering $436,850 in discounted fees and $47,215 in mental wellness scholarships.
Operating model
- Revenue model
- Earned-program. 93% of the money available for current operations came from fees and other program revenue.
- Distribution model
- Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
The verdict
SUPPORTED - A large share of available resources goes toward mission work and the filed numbers largely add up. Fundraising costs are high for each dollar raised and expenses are high relative to revenue.
Rating breakdown
- Financial Efficiency: 79
- Transparency & Controls: 74
- Accountability: 90
- Sustainability: 25
- Growth: 100
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 85.8%; rating input score 86
- Program expense ratio: 88.1%; rating input score 88
- Fundraising efficiency: $5.65 raised per $1 spent on fundraising; rating input score 17; 17th percentile among comparable filings
Transparency & Controls
- Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
- Pay-setting controls: 2 of 6 controls in place; rating input score 33
- Compensation committee: Missing
- Independent consultant: Missing
- Other Form 990s reviewed: Missing
- Written employment contract: Pass
- Compensation survey or study: Missing
- Board or committee approval: Pass
- Foreign activity oversight: Limited
- Grant itemization coverage: Limited
- Major donor itemization: Yes; rating input score 100
- Related-party transparency: Limited
Accountability
- Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
- Governance controls: 6 of 8 controls in place; rating input score 75
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Pass
- CEO compensation review process: Pass
- Other executive compensation review process: NotApplicable
- Form 990 shared with the board: Pass
- Board meeting minutes documented: Pass
- Audit committee oversight: Missing
- Independent financial-statement audit: Fail
Sustainability
- Operating margin: 1.3%; rating input score 31; 31st percentile among comparable filings
- Total-asset coverage ratio: 0.41; rating input score 13; 13th percentile among comparable filings
- Liabilities to assets ratio: 0.28; rating input score 28; 28th percentile among comparable filings
- Officer compensation ratio: 13.6%; rating input score 25; 25th percentile among comparable filings
Growth
- Program expense growth: 12.1% per year; rating input score 100; 67th percentile among comparable filings
- Revenue growth: 12% per year; rating input score 100; 72nd percentile among comparable filings
- Asset growth: 10.1% per year; rating input score 100; 58th percentile among comparable filings
Details
- What they do: 1 operating location identified
- Where the money goes: 85.8% of revenue deployed · 88.1% of spending went to programs
- Governance: 8 of 8 board members independent · 6 of 8 filing controls reported
- Programs: 1 filed program accomplishment · $2.6M in reported program spending
- Leadership: top reported pay $154K · 11 people listed · 2 of 6 pay-setting controls reported
- Consistency: 26 of 26 current checks pass
- Schedules: 5 filed schedules · includes major donors and executive pay
- Filing history: 13 filing years from 2013 to 2025
- Contacts: How to reach this organization
- Money network: 3 filed money-flow records
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
- High — Financial Efficiency: Fundraising efficiency scored 17/100.
- Moderate — Sustainability: Operating margin scored 31/100.
- High — Sustainability: Total-asset coverage ratio scored 13/100.
- Review — Accountability: Governance controls: Independent financial-statement audit not reported.
- High — Sustainability: Officer compensation ratio scored 25/100.
- High — Sustainability: Liabilities to assets ratio scored 28/100.