Crisis Line of Will County

Nonprofit profile at a glance

EIN
510188636
IRS 990 coverage
2014–2020
Forms available
Form 990 2020, Form 990-EZ 2013
Location
Downers Grove, IL, USA
Phone
7087512899
Rating
74
Verdict
SUPPORTED
Rating confidence
Moderate
Sector
Hot Line, Crisis Intervention Services

Official website

Reported finances

Revenue
$227,986
Expenses
$247,018
Assets
$0
Liabilities
$0

Source: IRS Form 990. Selected filing: tax year 2020. Amounts in USD.

Leadership & pay

5 people listed

Executive titles in this filing

  • DAN MIHELICH (PRESIDENT)

Highest reported compensation

  • MICHELE BATARA (EXECUTIVE DI): $90,022 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2020. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Crisis line provides a 24 hours per day, 7 days per week comprehensive hotline for the will and grundy county service areas. The organization provides the following services: information and referral, telephone counseling, suicide prevention and intervention, and reassurance calls. The organization also addresses calls for domestic violence, child abuse, substance abuse, and food assistance.

What it reported doing in 2020

The organization operates a 24/7 call center which provides services that include information and referral, telephone counseling, suicide prevention and intervention, and reassurance calls to the elderly and handicapped individuals. The organization also addresses calls for domestic violence, substance abuse, child abuse, and food assistance.

Operating model

Revenue model
Donor-supported. 74% of the money available for current operations came from contributions and gifts.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

SUPPORTED - A large share of available resources goes toward mission work and the filed numbers largely add up. Some filing-based governance responses are negative or unanswered and expenses are high relative to revenue.

Rating breakdown

  • Financial Efficiency: 76
  • Transparency & Controls: 84
  • Accountability: 70
  • Sustainability: 12
  • Growth: 80

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 88.3%; rating input score 88
  • Program expense ratio: 82.1%; rating input score 82
  • Fundraising efficiency: Limited

Transparency & Controls

  • Consistency checks: 90%; rating input score 90; 7th percentile among comparable filings
  • Pay-setting controls: Limited
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
  • Governance controls: 2 of 7 controls in place; rating input score 29
    • Conflict-of-interest policy: Fail
    • Whistleblower policy: Fail
    • Document-retention policy: Pass
    • CEO compensation review process: NotApplicable
    • Other executive compensation review process: NotApplicable
    • Form 990 shared with the board: Fail
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Missing
    • Independent financial-statement audit: Fail

Sustainability

  • Operating margin: -8.3%; rating input score 23; 23rd percentile among comparable filings
  • Total-asset coverage ratio: 0; rating input score 1; 1st percentile among comparable filings
  • Liabilities to assets ratio: Limited
  • Officer compensation ratio: 36.4%; rating input score 10; 10th percentile among comparable filings

Growth

  • Program expense growth: 3.8% per year; rating input score 100; 64th percentile among comparable filings
  • Revenue growth: 1.7% per year; rating input score 100; 46th percentile among comparable filings
  • Asset growth: -6.3% per year; rating input score 0; 10th percentile among comparable filings

Details

  • Where the money goes: 88.3% of revenue deployed · 82.1% of spending went to programs
  • Governance: 4 of 4 board members independent · 2 of 7 filing controls reported
  • Programs: 1 filed program accomplishment · $203K in reported program spending
  • Leadership: top reported pay $90K · 5 people listed
  • Consistency: 19 of 20 current checks pass · 1 finding to review
  • Schedules: 4 filed schedules · includes major donors
  • Filing history: 7 filing years from 2014 to 2020
  • Contacts: How to reach this organization
  • Money network: 2 filed money-flow records
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Accountability: Governance controls: 4 of 6 not reported.
  • High — Sustainability: Operating margin scored 23/100.
  • High — Sustainability: Total-asset coverage ratio scored 1/100.
  • Moderate — Transparency & Controls: Schedule A contributions reconciliation did not reconcile in the filed values.
  • High — Growth: Asset growth scored 0/100.
  • High — Sustainability: Officer compensation ratio scored 10/100.