Crisis Connections

What it reported doing in 2025

Crisis connections provides free and reliable crisis prevention, intervention, and post-vention services for individuals experiencing a personal crisis - physical, emotional, or financial. Our trained volunteers and staff offer support, help callers connect to necessary resources, and listen without judgement. Our crisis services include: 1) our 24-hour crisis line is there when a member of the community feels overwhelmed, deeply sad, alone, or even desperate. They can talk to a real person who lends an understanding ear and helps them navigate through the crisis; 2) teen link is a confidential helpline for teens, by teens. Through phone, text, and chat, teen link volunteers address urgent problems such as self-harm, loneliness, bullying, abuse, substance use and family issues; 3) our warm line offers peer support for people living with emotional and mental health challenges. Because warm line volunteers have experienced mental health challenges themselves, they offer a safe and confidential option for those who want to connect with someone who understands; 4) our Washington recovery help line provides crisis intervention and referral services for Washington state residents struggling with addiction. 5) crisis connections expertly trained staff respond to 988 calls in king county 24/7. They help people who are experiencing mental health related distress - thoughts of suicide, mental health or substance use crisis, and other kinds of emotional distress. People can call or text 988 or chat 988lifeline.org for themselves or if they are worried about a loved one who may need crisis support.

Financial Efficiency

• Mission deployment rate: 84.5%; rating input score 84
• Program expense ratio: 88.8%; rating input score 89
• Fundraising efficiency: $58.19 raised per $1 spent on fundraising; rating input score 77; 77th percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 64th percentile among comparable filings
• Pay-setting controls: 2 of 6 controls in place; rating input score 33
  • Compensation committee: Missing
  • Independent consultant: Missing
  • Other Form 990s reviewed: Missing
  • Written employment contract: Missing
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: Limited
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 64th percentile among comparable filings
• Governance controls: 8 of 9 controls in place; rating input score 89
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Fail
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 4.9%; rating input score 44; 44th percentile among comparable filings
• Total-asset coverage ratio: 0.39; rating input score 9; 9th percentile among comparable filings
• Liabilities to assets ratio: 0.34; rating input score 37; 37th percentile among comparable filings
• Officer compensation ratio: 4.2%; rating input score 63; 63rd percentile among comparable filings

Growth

• Program expense growth: 21.5% per year; rating input score 100; 89th percentile among comparable filings
• Revenue growth: 20.7% per year; rating input score 100; 92nd percentile among comparable filings
• Asset growth: 15% per year; rating input score 100; 83rd percentile among comparable filings