Crisis Center North Inc

What it reported doing in 2024

Crisis center north (ccn) is a non-profit counseling and educational resource center serving victims of domestic violence (dv), their children, and teens involved in violent dating relationships in the northern and western communities of allegheny county. Services are also available to significant others.services include: (1) a 24-hour hotline; (2) a text/chat line; (3) individual and group counseling for adults and children; (4) mobile counseling; (5) case management services; (6) economic empowerment and micro loan services; (7) education programs (to employers, churches, and community groups); (8) primary prevention programs (to local schools, hopsitals and law enforcement agencies); continued on sch o (9) legal advocacy (providing victim assistance in the judicial system; (10) medical advocacy (providing hospital accompanimentand 24-hour on-call services); (11) micro loan programming to help victims establish economic independence (the first program of its kind in pa's domestic violence movement); (12) the ovc housing program for victims and their companion animals; (13) the paws for empowerment program, (pa's first comprehensive canine advocacy program providing animal assisted therapy, canine court accompaniment, veterinary stipends for battered pets; training to veterinarians and animal related professionals on the intersectionality of human and animal abuse; and specialized housing for victims and their companion animals.ccn has continuously provided free services to the northern and western areas of allegheny county for 47 years, resulting in an organization that is deeply rooted within the community. In fy 24/25, ccn provided services to 2,624 unduplicated survivors. These survivors received a total of 30,420 services. In addition, ccn recorded 3,323 hotline calls through the agency's 24-hour crisis hotline while legal services (e.g. Assistance with protection from abuse (pfa) orders; courtroom accompaniment; and follow-ups) were provided to 1,490 individuals. In addition, ccn's community based education programming reached 1,553 community members.ccn's prevention program reached 12 different school districts, private schools, or colleges spreading the message to 14,151 students. The organization's medical advocacy program offered training to 700 individuals in the healthcare field. The office of victims of crime grant program serving victims and their companion animals provided services to 192 clients receiving 445 total services. Ccn was awarded this grant as one of five pilot programs across the united states in 2021.ccn's 24-hour hotline and text chat line provides round-the-clock access to crisis counseling and is a direct connection to 24-hour on call advocacy service provided by ccn's advocacy team. Ccn provides all services free of charge to our clients. Additionally, the organization partners with a number of local social service agencies and community groups to ensure that all client needs are met beyond those provided by our agency. The organization places a high priority on the wise utilization of govenrmental, foundation, and private resources, thus avoiding any unnecessary duplication of services. Ccn is an organizaton that was recognized on both the state and national level for excellence. Ccn was one of the first domestic violence programs in Pennsylvania to prioritize research initiatives. In the past 25 years, ccn has collaborated on over 50 peer reviewed research articles with penn state university faculty. The work was recognized in april 2022 with the nation's first ever crime victims research award by the department of justice. During the parameters of this audit, ccn received recognition on the international level from alliance for hope & domesticshelters.org when awarded with the purple ribbon outstanding pet program award. Two programs receive this international award yearly. Additionally, ccn staff co-published a research article with penn state faculty entitled, "it's all about the ruff: ut

Financial Efficiency

• Mission deployment rate: 81.7%; rating input score 82
• Program expense ratio: 79.8%; rating input score 80
• Fundraising efficiency: $8.17 raised per $1 spent on fundraising; rating input score 31; 31st percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
• Pay-setting controls: 0 of 6 controls in place; rating input score 0
  • Compensation committee: Missing
  • Independent consultant: Missing
  • Other Form 990s reviewed: Missing
  • Written employment contract: Missing
  • Compensation survey or study: Missing
  • Board or committee approval: Missing
• Foreign activity oversight: Limited
• Grant itemization coverage: 100%; rating input score 100; 76th percentile among comparable filings
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
• Governance controls: 7 of 8 controls in place; rating input score 88
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Fail
  • Other executive compensation review process: NotApplicable
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: -1.9%; rating input score 30; 30th percentile among comparable filings
• Total-asset coverage ratio: 1.05; rating input score 44; 44th percentile among comparable filings
• Liabilities to assets ratio: 0.25; rating input score 27; 27th percentile among comparable filings
• Officer compensation ratio: 8%; rating input score 44; 44th percentile among comparable filings

Growth

• Program expense growth: 12.8% per year; rating input score 100; 70th percentile among comparable filings
• Revenue growth: 10.4% per year; rating input score 100; 68th percentile among comparable filings
• Asset growth: 17.1% per year; rating input score 100; 77th percentile among comparable filings