Crisis Center Inc
Nonprofit profile at a glance
- EIN
- 381974024
- IRS 990 coverage
- 2009–2024
- Forms available
- Form 990 2024
- Location
- Mount Pleasant, MI, USA
- Phone
- 9897736904
- Rating
- 87
- Verdict
- STRONG
- Rating confidence
- Moderate
- Sector
- Group Homes
Reported finances
- Revenue
- $15,779,370
- Expenses
- $15,913,822
- Assets
- $12,966,053
- Liabilities
- $3,052,783
Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.
Leadership & pay
13 people listed
Highest reported compensation
- CYNTHIA SEGER (CHIEF EXECUT): $104,095 total reported compensation
- JOSHUA CASWELL (CHIEF OPERAT): $88,863 total reported compensation
- JILL STODDARD (CHIEF FINANC): $76,406 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
Listening ear crisis center in mt. Pleasant, Michigan, empowers individuals and families across mid and northern Michigan by providing quality services and safe, affordable housing. With a history of serving over 30,000 people annually, listening ear is dedicated to listening, supporting, and advocating -- taking people from surviving to thriving.
What it reported doing in 2024
Cls - in home help offers support to people with disabilities who are living with their families or in their own homes. In home help consumers decide what, where, who, and how support they need will be provided. Consumers were serviced in their homes or their communities in 4 counties with supports ranging from assistance with housework to personal care to helping consumers get out into the community. Youth grants - the transitional living program offers youth ages 16-21 in the clare/isabella county and saginaw chippewa tribal area the opportunity to achieve independence and develop self-reliance. Older homeless youth can receive guidance and support while living independently in an apartment setting for up to eighteen months while finishing school gaining work experience, and establishing a bank account. The runaway youth services provided services to youth whoare residents of clare, gladwin, and isabella counties. Services include counseling, support groups, 24-hours crisis line and temporary foster care. Crisis center - service people in surrounding counties by providing crisis intervention, information and referral, and after-hour backup for area community mental health services. Csatp and aba - child sexual abuse treatment program services consumers which include children who have been sexually abused and members of their families. Services include individual and group counseling and support groups. Applied behavioral analysis served youth and their families. Aba technicians applied behavior analysis to improve social skills by using interventions that are based on principles of learning theory. Aba therapy helps children on the autism spectrum by increasing their social abilities like completing tasks, communicating, and learning new skills.
Operating model
- Revenue model
- Other-operating. 94% of the money available for current operations came from other operating revenue.
- Distribution model
- Direct operator. The filing allocates 99% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
The verdict
STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and total assets are small relative to annual expenses; liquid coverage is unknown.
Rating breakdown
- Financial Efficiency: 81
- Transparency & Controls: 94
- Accountability: 100
- Sustainability: 37
- Growth: 100
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 92%; rating input score 92
- Program expense ratio: 91.2%; rating input score 91
- Fundraising efficiency: Limited
Transparency & Controls
- Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
- Pay-setting controls: Limited
- Foreign activity oversight: Limited
- Grant itemization coverage: 100%; rating input score 100; 72nd percentile among comparable filings
- Major donor itemization: Yes; rating input score 100
- Related-party transparency: Limited
Accountability
- Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
- Governance controls: 8 of 8 controls in place; rating input score 100
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Pass
- CEO compensation review process: NotApplicable
- Other executive compensation review process: Pass
- Form 990 shared with the board: Pass
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: -0.9%; rating input score 27; 27th percentile among comparable filings
- Total-asset coverage ratio: 0.81; rating input score 29; 29th percentile among comparable filings
- Liabilities to assets ratio: 0.24; rating input score 54; 54th percentile among comparable filings
- Officer compensation ratio: 2.1%; rating input score 76; 76th percentile among comparable filings
Growth
- Program expense growth: 1.3% per year; rating input score 100; 16th percentile among comparable filings
- Revenue growth: 1.6% per year; rating input score 100; 15th percentile among comparable filings
- Asset growth: 5.1% per year; rating input score 100; 36th percentile among comparable filings
Details
- Where the money goes: 92% of revenue deployed · 91.2% of spending went to programs
- Governance: 9 of 9 board members independent · 8 of 8 filing controls reported
- Programs: 4 filed program accomplishments · $14.5M in reported program spending
- Leadership: top reported pay $104K · 13 people listed
- Highest-paid contractors: 5 contractors listed · $1.1M reported
- Consistency: 32 of 32 current checks pass
- Schedules: 5 filed schedules · includes major donors and grants
- Filing history: 16 filing years from 2009 to 2024
- Contacts: How to reach this organization
- Money network: 4 filed money-flow records
- Related organizations: Filed and resolved organization relationships.
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
- High — Sustainability: Operating margin scored 27/100.
- High — Sustainability: Total-asset coverage ratio scored 29/100.
- Review — Sustainability: Liabilities to assets ratio scored 54/100.