Contact Helpline

Nonprofit profile at a glance

EIN
237083169
IRS 990 coverage
2012–2024
Forms available
Form 990 2024
Location
Harrisburg, PA, USA
Phone
7176524987
Rating
90
Verdict
STRONG
Rating confidence
Moderate
Sector
Hot Line, Crisis Intervention Services

Official website

Reported finances

Revenue
$748,181
Expenses
$937,826
Assets
$1,350,957
Liabilities
$53,839

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

7 people listed

Executive titles in this filing

  • GARY DUBAS (PRESIDENT)

Highest reported compensation

  • CHRISTINE MARRIOTT (EXECUTIVE DI): $85,381 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

To provide a 24 hour telephone helpline including information, referral and listening services.

What it reported doing in 2024

Information & referral: during the 2024/2025 fiscal year, contact helpline responded to 19,212 contacts from 11,570 distinct clients in the south- central region of Pennsylvania, namely, adams, cumberland, dauphin, franklin, fulton, huntington, juniata, mifflin, perry, and york counties. Those who contacted the organization received 67,436 referrals to 1,458 distinct community agencies to address their identified needs. Community residents can also conduct a direct search of the 211 database to meet their needs without contacting a resource navigator. Within the fiscal year, 90,458 searches were conducted. The top referrals and searches were for housing, utilities, food/meals, individual/family/community support, and clothing/personal/household needs. Within the 2024/2025 fiscal year, dauphin county ended its emergency rental assistance program (erap). Since covid-19 contact helpline also functioned as the contact center for those in need of rent payment assistance as a result of employment disruption caused by covid-19.

Operating model

Revenue model
Earned-program. 68% of the money available for current operations came from fees and other program revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Fundraising costs are high for each dollar raised and expenses are high relative to revenue.

Rating breakdown

  • Financial Efficiency: 92
  • Transparency & Controls: 92
  • Accountability: 95
  • Sustainability: 31
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 100%; rating input score 100
  • Program expense ratio: 95.2%; rating input score 95
  • Fundraising efficiency: $11.31 raised per $1 spent on fundraising; rating input score 42; 42nd percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
  • Pay-setting controls: Limited
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
  • Governance controls: 7 of 8 controls in place; rating input score 88
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: NotApplicable
    • Other executive compensation review process: Fail
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: -25.3%; rating input score 7; 7th percentile among comparable filings
  • Total-asset coverage ratio: 1.44; rating input score 55; 55th percentile among comparable filings
  • Liabilities to assets ratio: 0.04; rating input score 55; 55th percentile among comparable filings
  • Officer compensation ratio: 9.1%; rating input score 40; 40th percentile among comparable filings

Growth

  • Program expense growth: 13% per year; rating input score 100; 71st percentile among comparable filings
  • Revenue growth: 5.7% per year; rating input score 100; 47th percentile among comparable filings
  • Asset growth: 8.4% per year; rating input score 100; 53rd percentile among comparable filings

Details

  • Where the money goes: 100% of revenue deployed · 95.2% of spending went to programs
  • Governance: 6 of 6 board members independent · 7 of 8 filing controls reported
  • Programs: 2 filed program accomplishments · $893K in reported program spending
  • Leadership: top reported pay $85K · 7 people listed
  • Consistency: 24 of 24 current checks pass
  • Schedules: 4 filed schedules · includes major donors
  • Filing history: 13 filing years from 2012 to 2024
  • Contacts: How to reach this organization
  • Money network: 1 filed money-flow record
  • Related organizations: Filed and resolved organization relationships.
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Moderate — Financial Efficiency: Fundraising efficiency scored 42/100.
  • High — Sustainability: Operating margin scored 7/100.
  • Review — Accountability: Governance controls: Other executive compensation review process not reported.
  • Review — Sustainability: Total-asset coverage ratio scored 55/100.
  • Moderate — Sustainability: Officer compensation ratio scored 40/100.
  • Review — Sustainability: Liabilities to assets ratio scored 55/100.