Contact Community Services Inc
Nonprofit profile at a glance
- EIN
- 160984299
- IRS 990 coverage
- 2010–2025
- Forms available
- Form 990 2025
- Location
- East Syracuse, NY, USA
- Phone
- 3152511400
- Rating
- 88
- Verdict
- STRONG
- Rating confidence
- Moderate
Reported finances
- Revenue
- $8,742,277
- Expenses
- $7,873,458
- Assets
- $10,769,368
- Liabilities
- $7,040,482
Source: IRS Form 990. Selected filing: tax year 2025. Amounts in USD.
Leadership & pay
20 people listed
Executive titles in this filing
- DR MAUREEN PATTERSON (PRESIDENT)
- NEIL J SMITH ESQ (VICE-PRESIDENT)
Highest reported compensation
- ANTARA MITRA (EXECUTVE DIRECTOR): $142,359 total reported compensation
- KIM PAVLUS (DIVISION DIRECTOR OF ADMIN): $120,846 total reported compensation
- SUSAN VANCAMP (DIVISION DIRECTOR OF SCHOOL SERVICES): $118,047 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2025. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
Contact community services is a regional, human services organization dedicated to suicide awareness and prevention. Contact offers community and school-based services, supported by staff and volunteers. Contact provides strengths-based social, emotional, behavioral, mental health and academic support services for youth and adults that advance positive behavior and social, emotional and mental health.
What it reported doing in 2025
School services - school services department utilizes research-based, best-practice programs and trainings that promote positive social and emotional skills, mental and behavioral wellbeing, and academic success. The pax good behavior game is an evidence-based, school-based prevention program that classroom teachers use to address disruptive, inattentive and aggressive behavior of elementary school students. Primary project is a school-based prevention and early intervention program for k-3rd grade students identified with school adjustment problems. Through the student assistance program, school-based mental health/substance abuse professionals provide high school students with short-term therapeutic services for substance use, relationship, family or other problems, including assessment, individual, group and crisis counseling, referral and follow-up. Youth development services - conducts after school programs and school day supports which provide academic enrichment, assessment and tutoring, case management services, career exploration, family life and sexuality education, positive recreation and enrichment activities and opportunity for service learning. All after-school programs meet the after-school corporation's 10 essential elements that defined quality in an after school program. Suicide safety in schools, a mental health education program, provides crisis management and suicide safety training to the onondaga county school communities, including students, parents, teaching staff and district administration in evidence-based practices, protocols and trainings.
Operating model
- Revenue model
- Grant-funded. 64% of the money available for current operations came from government grants.
- Distribution model
- Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
The verdict
STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and some filing-based governance responses are negative or unanswered.
Rating breakdown
- Financial Efficiency: 85
- Transparency & Controls: 92
- Accountability: 95
- Sustainability: 47
- Growth: 100
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 80.6%; rating input score 81
- Program expense ratio: 87.6%; rating input score 88
- Fundraising efficiency: $52,604.67 raised per $1 spent on fundraising; rating input score 100; 100th percentile among comparable filings
Transparency & Controls
- Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
- Pay-setting controls: Limited
- Foreign activity oversight: Limited
- Grant itemization coverage: Limited
- Major donor itemization: Yes; rating input score 100
- Related-party transparency: Limited
Accountability
- Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
- Governance controls: 7 of 8 controls in place; rating input score 88
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Pass
- CEO compensation review process: NotApplicable
- Other executive compensation review process: Fail
- Form 990 shared with the board: Pass
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: 9.9%; rating input score 55; 55th percentile among comparable filings
- Total-asset coverage ratio: 1.37; rating input score 45; 45th percentile among comparable filings
- Liabilities to assets ratio: 0.65; rating input score 11; 11th percentile among comparable filings
- Officer compensation ratio: 4.8%; rating input score 58; 58th percentile among comparable filings
Growth
- Program expense growth: 4.7% per year; rating input score 100; 34th percentile among comparable filings
- Revenue growth: 6% per year; rating input score 100; 44th percentile among comparable filings
- Asset growth: 10.1% per year; rating input score 100; 58th percentile among comparable filings
Details
- Where the money goes: 80.6% of revenue deployed · 87.6% of spending went to programs
- Governance: 18 of 18 board members independent · 7 of 8 filing controls reported
- Programs: 2 filed program accomplishments · $6.9M in reported program spending
- Leadership: top reported pay $142K · 20 people listed
- Consistency: 33 of 33 current checks pass
- Schedules: 5 filed schedules · includes major donors
- Filing history: 16 filing years from 2010 to 2025
- Contacts: How to reach this organization
- Money network: 3 filed money-flow records
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
- Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
- Review — Sustainability: Operating margin scored 55/100.
- Review — Accountability: Governance controls: Other executive compensation review process not reported.
- Moderate — Sustainability: Total-asset coverage ratio scored 45/100.
- High — Sustainability: Liabilities to assets ratio scored 11/100.
- Review — Sustainability: Officer compensation ratio scored 58/100.