Contact Center Inc

Nonprofit profile at a glance

EIN
310954732
IRS 990-EZ coverage
2011–2023
Forms available
Form 990-EZ 2023, Form 990-N 2019
Location
Cincinnati, OH, USA
Phone
5139960377
Rating
85
Verdict
STRONG
Rating confidence
Moderate

Reported finances

Revenue
$33,883
Expenses
$53,888
Assets
$83,326
Liabilities
$0

Source: IRS Form 990-EZ. Selected filing: tax year 2023. Amounts in USD.

Leadership & pay

7 people listed

People named in this filing

  • Angela Whitehead (Leader-Director)
  • William Wallace (Volunteer Leader-Director)
  • Theresa Taul (Director)

Selected names, not a complete roster or a statement of current roles. Open leadership details for the complete filed list.

Source: IRS Form 990-EZ. Selected filing: tax year 2023. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Community based education and empowerment programs

What it reported doing in 2023

Benefit Rights Advocacy Group holds monthly leadership, advocacy, and skills training for community people. It assisted in applying for and maintaining public benefits. The program benefitted 350 individuals. The Over-the-Rhine Community Festival provided educational and artisitic opportuities for neughborhood families. 150 individuals participated in planning and participating in the community event. Non-partisan Voter Project assisted individuals in registering to vote and provided non-partisan education materials free to the public. The project also assisted individuals with computer searchs to the Board of Elections for voter questions. The program assisted 350 individuals in 2023.

Operating model

Revenue model
Donor-supported. 97% of the money available for current operations came from contributions and gifts.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and program spending has declined or grown slowly.

Rating breakdown

  • Financial Efficiency: 100
  • Transparency & Controls: 82
  • Sustainability: 31
  • Growth: 20

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 100%; rating input score 100
  • Program expense ratio: 100%; rating input score 100

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 51st percentile among comparable filings
  • Major donor itemization: Limited

Sustainability

  • Operating margin: -59%; rating input score 12; 12th percentile among comparable filings
  • Total-asset coverage ratio: 1.55; rating input score 58; 58th percentile among comparable filings
  • Liabilities to assets ratio: 0; rating input score 69; 69th percentile among comparable filings
  • Officer compensation ratio: 69.4%; rating input score 1; 1st percentile among comparable filings

Growth

  • Program expense growth: -0.1% per year; rating input score 0; 49th percentile among comparable filings
  • Revenue growth: -1.8% per year; rating input score 0; 46th percentile among comparable filings
  • Asset growth: 15.1% per year; rating input score 100; 80th percentile among comparable filings

Details

  • Where the money goes: 100% of revenue deployed · 100% of spending went to programs
  • Governance: Filed governance answers
  • Accomplishments: 1 filed program accomplishment · $54K in reported program spending
  • Leadership: top reported pay $0 · 7 people listed
  • Consistency: 9 of 9 current checks pass
  • Schedules: 2 filed schedules
  • Filing history: 8 filing years from 2011 to 2023
  • Contacts: How to reach this organization
  • Money network: 5 filed money-flow records
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Sustainability: Operating margin scored 12/100.
  • High — Growth: Program expense growth scored 0/100.
  • High — Growth: Revenue growth scored 0/100.
  • Review — Sustainability: Total-asset coverage ratio scored 58/100.
  • High — Sustainability: Officer compensation ratio scored 1/100.