Consumer Credit Counseling Service of Hawaii

Nonprofit profile at a glance

EIN
990141636
IRS 990 coverage
2010–2016
Forms available
Form 990 2016
Location
Puunene, HI, USA
Phone
8085323225
Rating
83
Verdict
STRONG
Rating confidence
Moderate
Sector
Financial Counseling

Reported finances

Revenue
$260,167
Expenses
$466,895
Assets
$0
Liabilities
$0

Source: IRS Form 990. Selected filing: tax year 2016. Amounts in USD.

Leadership & pay

10 people listed

Executive titles in this filing

  • JOHN F SOUZA (PRESIDENT)

Highest reported compensation

  • WENDY BURKHOLDER (EXECUTIVE DI): $98,994 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2016. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

To help overburdened individuals and families regain control of their financial lives through individual counseling and to educate the community at large regarding the responsible and intelligent use of credit.

What it reported doing in 2016

Consumer credit counseling service of Hawaii provided direct financial education counseling to more than 329 financially distressed familiies. 111 pre-bankruptcy counseling certificates, as mandated by the bankruptcy abuse prevention act of 2005, were issued to individuals in need of bankruptcy protection. We established and maintained debt management plans for an average of 6 families and 60 families received foreclosure mitigation counseling and services. Conducted 8 community based workshops covering such topics as the wise use of credit, the fundamentals of credit and budgeting, the importance of communicating effectively with creditors and voiding identity theft. The curricula of these workshops also served to educate in areas such as coping with loss of income through unemployment or under employment and how to recognize, and more importantly, avoid potential mortgage rescue and debt relief scams. These workshops, done primarily in partnership with other human service provider organizations, state and county agencies, churches, and union groups, reached more than 1,146 individuals and families.

Operating model

Revenue model
Donor-supported. 84% of the money available for current operations came from contributions and gifts.
Distribution model
Direct operator. The filing allocates 98% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and some filing-based governance responses are negative or unanswered.

Rating breakdown

  • Financial Efficiency: 92
  • Transparency & Controls: 92
  • Accountability: 90
  • Sustainability: 4
  • Growth: 0

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 100%; rating input score 100
  • Program expense ratio: 82.4%; rating input score 82
  • Fundraising efficiency: $77.22 raised per $1 spent on fundraising; rating input score 85; 85th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
  • Pay-setting controls: Limited
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
  • Governance controls: 6 of 8 controls in place; rating input score 75
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: NotApplicable
    • Other executive compensation review process: Fail
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Fail

Sustainability

  • Operating margin: -79.5%; rating input score 3; 3rd percentile among comparable filings
  • Total-asset coverage ratio: 0; rating input score 1; 1st percentile among comparable filings
  • Liabilities to assets ratio: Limited
  • Officer compensation ratio: 21.2%; rating input score 19; 19th percentile among comparable filings

Growth

  • Program expense growth: -11.3% per year; rating input score 0; 16th percentile among comparable filings
  • Revenue growth: -10.8% per year; rating input score 0; 10th percentile among comparable filings
  • Asset growth: -25.1% per year; rating input score 0; 4th percentile among comparable filings

Details

  • Where the money goes: 100% of revenue deployed · 82.4% of spending went to programs
  • Governance: 9 of 9 board members independent · 6 of 8 filing controls reported
  • Programs: 1 filed program accomplishment · $385K in reported program spending
  • Leadership: top reported pay $99K · 10 people listed
  • Consistency: 22 of 22 current checks pass
  • Schedules: 5 filed schedules · includes major donors
  • Filing history: 7 filing years from 2010 to 2016
  • Contacts: How to reach this organization
  • Money network: 1 filed money-flow record
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Sustainability: Operating margin scored 3/100.
  • Review — Accountability: Governance controls: 2 of 8 not reported.
  • High — Growth: Program expense growth scored 0/100.
  • High — Growth: Revenue growth scored 0/100.
  • High — Sustainability: Total-asset coverage ratio scored 1/100.
  • High — Growth: Asset growth scored 0/100.
  • High — Sustainability: Officer compensation ratio scored 19/100.