Concern Employee Assistance Program

What it reported doing in 2024

In order to provide out-patient health care to low-income families in the san francisco bay area, concern has assumed the management and operation of four programs formerly administered by el camino hospital, concern's sole member. These programs are: (i) health library and resource center; (ii) roadrunners transportation service; (iii) south asian heart center; and (iv) chinese health initiative.the health library and resource center, established in 1986, is dedicated to helping seniors, community members, patients, and their families find the resources and information they need to make informed decisions about their health. The center is available to the community and is staffed by a professional medical librarian. It provides a wide range of free programs and services including eldercare consultation services, medicare counseling, support groups, assistance completing an advanced health care directive, as well as dietitian and pharmacy consultations. A free membership program is also offered to anyone who wants to receive home access to medical and consumer health journals, medical textbooks online, free articles, and library check-out privileges. The health library and resource center served 8,201 individuals during fy2025.the roadrunners transportation service, established in 1976, fills a critical gap in northern santa clara county's senior services by providing personalized, door-to-door transportation to medical and other essential appointments. During fy2025, 5,951 rides were provided.the south asian heart center, established in june 2006, is a response to the epidemic of heart disease in the south asian community. South asians, or people who originate from the indian sub-continent (from countries such as bangladesh, india, nepal, pakistan, and sri lanka) face a four-fold increased risk of coronary artery disease (cad) despite being predominantly vegetarian, non-smokers, and non-obese. The center screens individual participants for their risk factors, educates and counsels them on the impact of those risks, and customizes a plan to help mitigate these risks. The center provides lifestyle management including nutrition counseling, and on-going heart health coaching. The south asian heart center addresses an unmet need to more comprehensively and aggressively screen south asians for this increased risk of cad and help prevent heart attacks in a younger population. During fy2025, the center served 2,793 individuals.the chinese health initiative (chi), established at el camino hospital in march 2010, provides screening and community education to address the health needs of the chinese community, and seeks to provide a culturally appropriate experience for chinese patients and their family/caregivers. The chinese health initiative also works with chinese physicians and the chinese media to promote health literacy in the community. During fy2025, the chinese health initiative served 1,954 individuals.

Financial Efficiency

• Mission deployment rate: 78.6%; rating input score 79
• Program expense ratio: 89.1%; rating input score 89
• Fundraising efficiency: Limited

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
• Pay-setting controls: 2 of 6 controls in place; rating input score 33
  • Compensation committee: Missing
  • Independent consultant: Missing
  • Other Form 990s reviewed: Missing
  • Written employment contract: Missing
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: 100%; rating input score 100; 72nd percentile among comparable filings
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 0%; rating input score 0; 3rd percentile among comparable filings
• Governance controls: 7 of 9 controls in place; rating input score 78
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Fail
  • Form 990 shared with the board: Fail
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 7.6%; rating input score 61; 61st percentile among comparable filings
• Total-asset coverage ratio: 1.71; rating input score 56; 56th percentile among comparable filings
• Liabilities to assets ratio: 0.19; rating input score 60; 60th percentile among comparable filings
• Officer compensation ratio: 13%; rating input score 12; 12th percentile among comparable filings

Growth

• Program expense growth: -1.7% per year; rating input score 0; 7th percentile among comparable filings
• Revenue growth: -1% per year; rating input score 0; 6th percentile among comparable filings
• Asset growth: 3.7% per year; rating input score 100; 27th percentile among comparable filings