Community Health Resources Inc

Nonprofit profile at a glance

EIN
066082527
IRS 990 coverage
2009–2024
Forms available
Form 990 2024
Location
Windsor, CT, USA
Phone
8607315522
Rating
76
Verdict
SUPPORTED
Rating confidence
Moderate
Sector
Mental Health Treatment F31 Psychiatric, Mental Health Hospital

Official website

Reported finances

Revenue
$82,502,473
Expenses
$79,191,184
Assets
$46,616,288
Liabilities
$30,421,821

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

23 people listed

Executive titles in this filing

  • Heather M Gates (President/CEO)

Highest reported compensation

  • Heather M Gates (President/CEO): $571,219 total reported compensation
  • Steven Madonick MD (Medical Director): $413,222 total reported compensation
  • David Winokur MD (Associate Medical Director): $402,292 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

CHR's mission is to provide treatment, support, rehabilitation, prevention, and education by a well-trained and dedicated staff of professionals who are committed to recovery. Notably, CHR was the first nonprofit in CT to meet all the rigorous federal criteria as a Certified Community Behavioral Health Clinic (CCBHC), illustrating its breadth of depth of services for people of all ages. CHR is licensed by the state, accredited by The Joint Commission, and has repeatedly been named among the Top Workplaces in CT.

What it reported doing in 2024

CHR's extensive clinical services help people achieve mental wellbeing and recovery. Through outpatient, intensive outpatient, groups, and community services, CHR's experienced staff provide treatment for emotional and behavioral problems, serious mental illness, substance use, significant stress, and other needs. In recent years, we have vastly expanded services for individuals with opioid use disorders and added peers, individuals with lived experience, to many treatment teams and expanded care into dozens of local schools and primary care offices. By empowering individuals to reach personal goals, we help people manage their illness and live happier, more independent lives. Highlights of recent client satisfaction data shows 94% of adults reported that they were treated with respect; 90% were satisfied with the care they received; and 98% of families reported that CHR was respectful of their race and culture. Over 14,500 persons were served in eleven office based clinics across eastern and central Connecticut. 49% of those served reported improvements in meeting their personal goals. In addition over 10,900 persons contacted our information, assessment, and referral center and were assessed and/or referred to various CHR programs or to independent community agencies for needed services.

Operating model

Revenue model
Other-operating. 99% of the money available for current operations came from other operating revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

SUPPORTED - A large share of available resources goes toward mission work and most voting board members are independent. Few specific pay-setting methods are documented in the filing; unanswered boxes are not proof of absence and fundraising costs are high for each dollar raised.

Rating breakdown

  • Financial Efficiency: 74
  • Transparency & Controls: 65
  • Accountability: 100
  • Sustainability: 37
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 81.7%; rating input score 82
  • Program expense ratio: 85%; rating input score 85
  • Fundraising efficiency: $0.56 raised per $1 spent on fundraising; rating input score 1; 1st percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 68th percentile among comparable filings
  • Pay-setting controls: 0 of 6 controls in place; rating input score 0
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Missing
    • Board or committee approval: Missing
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 77th percentile among comparable filings
  • Governance controls: 9 of 9 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 4%; rating input score 52; 52nd percentile among comparable filings
  • Total-asset coverage ratio: 0.59; rating input score 23; 23rd percentile among comparable filings
  • Liabilities to assets ratio: 0.65; rating input score 25; 25th percentile among comparable filings
  • Officer compensation ratio: 4%; rating input score 26; 26th percentile among comparable filings

Growth

  • Program expense growth: 4.9% per year; rating input score 100; 39th percentile among comparable filings
  • Revenue growth: 5.9% per year; rating input score 100; 51st percentile among comparable filings
  • Asset growth: 11.6% per year; rating input score 100; 77th percentile among comparable filings

Details

  • Where the money goes: 81.7% of revenue deployed · 85% of spending went to programs
  • Governance: 14 of 14 board members independent · 9 of 9 filing controls reported
  • Programs: 3 filed program accomplishments · $67.3M in reported program spending
  • Leadership: top reported pay $571K · 23 people listed · 0 of 6 pay-setting controls reported
  • Highest-paid contractors: 4 contractors listed · $752K reported
  • Consistency: 38 of 38 current checks pass
  • Schedules: 8 filed schedules · includes major donors and executive pay
  • Filing history: 16 filing years from 2009 to 2024
  • Contacts: How to reach this organization
  • Money network: 9 filed money-flow records
  • Related organizations: 1 filed related-organization link
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Transparency & Controls: Pay-setting controls scored 0/100.
  • High — Financial Efficiency: Fundraising efficiency scored 1/100.
  • High — Sustainability: Total-asset coverage ratio scored 23/100.
  • Review — Sustainability: Operating margin scored 52/100.
  • High — Sustainability: Liabilities to assets ratio scored 25/100.
  • High — Sustainability: Officer compensation ratio scored 26/100.