Community Access Line of the Lakeshore 211
Nonprofit profile at a glance
- EIN
- 383171086
- IRS 990 coverage
- 2011–2024
- Forms available
- Form 990 2024, Form 990-EZ 2009
- Location
- Muskegon, MI, USA
- Phone
- 2317338601
- Rating
- 82
- Verdict
- STRONG
- Rating confidence
- Moderate
- Sector
- Senior Centers
Reported finances
- Revenue
- $738,129
- Expenses
- $765,018
- Assets
- $850,871
- Liabilities
- $99,728
Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.
Leadership & pay
13 people listed
Executive titles in this filing
- ANNA BEDNAREK (PRESIDENT)
Highest reported compensation
- STACEY HACHMANN-GOMEZ (EXECUTIVE DI): $118,710 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
Call's mission is to increase access to community services through effective and compassionate information and referral. Our program and our staff is committed to fulfilling this mission and to upholding the values that serve as the foundation for the way call operates.
What it reported doing in 2024
Call 2-1-1 handled 26,437 contacts via its free 24/7 health and human services information and referral helpline and made 979 contacts through its telephone reassurance program. Our work with callers resulted in 6,033 occurrences of information sharing and 33,777 referrals to community resources.
Operating model
- Revenue model
- Donor-supported. 71% of the money available for current operations came from contributions and gifts.
- Distribution model
- Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
The verdict
STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and some filing-based governance responses are negative or unanswered.
Rating breakdown
- Financial Efficiency: 72
- Transparency & Controls: 92
- Accountability: 95
- Sustainability: 34
- Growth: 100
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 81.8%; rating input score 82
- Program expense ratio: 78.6%; rating input score 79
- Fundraising efficiency: Limited
Transparency & Controls
- Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
- Pay-setting controls: Limited
- Foreign activity oversight: Limited
- Grant itemization coverage: Limited
- Major donor itemization: Yes; rating input score 100
- Related-party transparency: Limited
Accountability
- Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
- Governance controls: 7 of 8 controls in place; rating input score 88
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Pass
- CEO compensation review process: NotApplicable
- Other executive compensation review process: Pass
- Form 990 shared with the board: Fail
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: -3.6%; rating input score 27; 27th percentile among comparable filings
- Total-asset coverage ratio: 1.11; rating input score 46; 46th percentile among comparable filings
- Liabilities to assets ratio: 0.12; rating input score 40; 40th percentile among comparable filings
- Officer compensation ratio: 15.5%; rating input score 22; 22nd percentile among comparable filings
Growth
- Program expense growth: 9.9% per year; rating input score 100; 62nd percentile among comparable filings
- Revenue growth: 4.7% per year; rating input score 100; 41st percentile among comparable filings
- Asset growth: 11.9% per year; rating input score 100; 65th percentile among comparable filings
Details
- Where the money goes: 81.8% of revenue deployed · 78.6% of spending went to programs
- Governance: 12 of 12 board members independent · 7 of 8 filing controls reported
- Programs: 1 filed program accomplishment · $601K in reported program spending
- Leadership: top reported pay $119K · 13 people listed
- Consistency: 31 of 31 current checks pass
- Schedules: 4 filed schedules · includes major donors
- Filing history: 13 filing years from 2011 to 2024
- Contacts: How to reach this organization
- Money network: 2 filed money-flow records
- Related organizations: Filed and resolved organization relationships.
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
- Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
- High — Sustainability: Operating margin scored 27/100.
- Review — Accountability: Governance controls: Form 990 shared with the board not reported.
- Moderate — Sustainability: Total-asset coverage ratio scored 46/100.
- High — Sustainability: Officer compensation ratio scored 22/100.
- Moderate — Sustainability: Liabilities to assets ratio scored 40/100.