Delta Dental of Colorado

Legal name: Colorado Dental Service Inc

Nonprofit profile at a glance

EIN
840568337
IRS 990 coverage
2010–2020
Official website data refreshed
Sep 2026
Forms available
Form 990 2020
Location
Centennial, CO, USA
Phone
1-800-610-0201
Rating
84
Verdict
STRONG
Rating confidence
Moderate
Sector
Health Treatment Facilities, Primarily Outpatient

Official website

Reported finances

Revenue
$233,393,351
Expenses
$225,090,280
Assets
$0
Liabilities
$0

Source: IRS Form 990. Selected filing: tax year 2020. Amounts in USD.

Leadership & pay

26 people listed

Executive titles in this filing

  • HELEN W DREXLER (PRESIDENT AND CHIEF EXECUTIVE OFFICER)
  • ROBERT M THOMPSON (VICE PRESIDENT SALES AND CLIENT/BROKER EXPERIENCE)
  • KATHLEEN S JACOBY (VICE PRESIDENT MARKETING AND MEMBER EXPERIENCE)
  • ADEEB A KHAN (EXECUTIVE DIRECTOR OF FOUNDATION AND VP OF CSR)

Highest reported compensation

  • HELEN W DREXLER (PRESIDENT AND CHIEF EXECUTIVE OFFICER): $801,378 total reported compensation
  • GREGORY C VOCHIS CPA (CHIEF FINANCIAL OFFICER AND TREASURER): $511,527 total reported compensation
  • DAVID W GERBUS (CHIEF ADMIN OFFICER, GENERAL COUNSEL, & ASST. SECR): $489,064 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2020. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Improve the oral health of the communities we serve. Doing more to support healthy smiles and healthy lives We give our nearly 1.8 million members the power to use and manage their dental benefits easily. Through innovative plans, a large dentist network, and expert customer service, we make dental care accessible, affordable, and simple, leading to a healthier smile and life. And through our foundation and corporate social responsibility initiatives, we are active in the community, expanding access to quality dental care and giving to organizations that support our mission of improving the oral health of the communities we serve. **Creating healthy Colorado smiles is what drives us. Delta Dental Patient Direct®.

What it reported doing in 2020

Community benefit programsas a nonprofit, Colorado dental services (dba delta dental of Colorado) devotes significant resources to fulfilling our mission of improving the oral health of the communities we serve. Delta dental of Colorado provides dental benefits and oral health information and services to as many people as possible. Over the past fifteen years, delta dental of Colorado has devoted a substantial amount of its adjusted net gain to its community engagement program, including $1.4 million in 2019. These activities include tables, donations, corporate sponsorships with many organizations including the american heart association and mile high united way. The company also sponsors local nonprofit organizations and community events and donated over 206,000 oral health items reaching more than 129,000 people throughout Colorado. A portion of the funding support goes to delta dental of Colorado foundation, which received $3.75 million in 2020 to advance oral health equity through grant making. The company supports engagement in the community through its volunteer program with 116 of its 200 employees contributing their time in 2020.

Operating model

Revenue model
Earned-program. 100% of the money available for current operations came from fees and other program revenue.
Distribution model
Member-benefit provider. The nonprofit used 85% of its reported program spending for member benefits.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Total assets are small relative to annual expenses; liquid coverage is unknown and expenses are high relative to revenue.

Rating breakdown

  • Financial Efficiency: 86
  • Transparency & Controls: 88
  • Accountability: 88
  • Sustainability: 29
  • Growth: 80

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 95.3%; rating input score 95
  • Program expense ratio: 98.6%; rating input score 99
  • Fundraising efficiency: Limited

Transparency & Controls

  • Consistency checks: 93.8%; rating input score 94; 24th percentile among comparable filings
  • Pay-setting controls: 4 of 6 controls in place; rating input score 67
    • Compensation committee: Pass
    • Independent consultant: Pass
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: 97.6%; rating input score 98; 32nd percentile among comparable filings
  • Major donor itemization: Limited
  • Related-party transparency: Yes; rating input score 100

Accountability

  • Independent voting board: 80%; rating input score 80; 30th percentile among comparable filings
  • Governance controls: 9 of 9 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 3.6%; rating input score 41; 41st percentile among comparable filings
  • Total-asset coverage ratio: 0; rating input score 0; 0th percentile among comparable filings
  • Liabilities to assets ratio: Limited
  • Officer compensation ratio: 0.4%; rating input score 86; 86th percentile among comparable filings

Growth

  • Program expense growth: 1.4% per year; rating input score 100; 21st percentile among comparable filings
  • Revenue growth: 3.9% per year; rating input score 100; 39th percentile among comparable filings
  • Asset growth: -0.5% per year; rating input score 0; 8th percentile among comparable filings

Details

  • What they do: 1 programs and campaigns described on the official site · 1 operating location identified
  • Where the money goes: 95.3% of revenue deployed · 98.6% of spending went to programs
  • Governance: 12 of 15 board members independent · 9 of 9 filing controls reported
  • Programs: 2 filed program accomplishments · $221.9M in reported program spending
  • Leadership: top reported pay $801K · 26 people listed · 4 of 6 pay-setting controls reported
  • Highest-paid contractors: 5 contractors listed · $6.7M reported
  • Consistency: 33 of 34 current checks pass · 1 finding to review
  • Schedules: 6 filed schedules · includes grants, executive pay, and related organizations
  • Filing history: 11 filing years from 2010 to 2020
  • Contacts: How to reach this organization
  • Money network: 46 filed money-flow records
  • Related organizations: 34 filed related-organization links
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Sustainability: Total-asset coverage ratio scored 0/100.
  • Moderate — Sustainability: Operating margin scored 41/100.
  • High — Growth: Asset growth scored 0/100.
  • Review — Transparency & Controls: Domestic grant itemization did not reconcile in the filed values.