Citizens Inn Inc

Nonprofit profile at a glance

EIN
222540856
IRS 990 coverage
2009–2024
Forms available
Form 990 2024
Location
Peabody, MA, USA
Phone
9785319775
Rating
79
Verdict
SUPPORTED
Rating confidence
Moderate
Sector
Homeless Shelters

Official website

Reported finances

Revenue
$8,424,002
Expenses
$8,169,217
Assets
$4,688,759
Liabilities
$2,627,655

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

15 people listed

Executive titles in this filing

  • MARTHA HOLDEN (PRESIDENT)
  • ADRIA DUIJVESTEIJN (VICE PRESIDENT)
  • MELISSA GONZALEZ (EXECUTIVE DIRECTOR)
  • CAROLINA TRUJILLO (FORMER EXECUTIVE DIRECTOR)

Highest reported compensation

  • CAROLINA TRUJILLO (FORMER EXECUTIVE DIRECTOR): $114,987 total reported compensation
  • MELISSA GONZALEZ (EXECUTIVE DIRECTOR): $113,020 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

The organization's mission is to prevent and end hunger and homelessness by providing integrated services that promote long-term stability, health, and independence. (see schedule o for full description)

What it reported doing in 2024

Affordable housing inn homes- through inn homes, citizens inn develops, owns, and maintains affordable housing for low-income individuals and families in peabody and surrounding communities. The program provides stable housing opportunities designed to support long-term housing security and community stability.residents may also access supportive services and stabilization resources through citizens inn programs, including housing support, food access services, financial literacy programming, and community-based referrals. The organization remains committed to preserving and expanding affordable housing opportunities for households facing economic hardship and housing instability.housing search and stabilization services - citizens inn provides housing search and stabilization services to families experiencing or at risk of homelessness. Services include housing navigation, landlord engagement, assistance locating and securing housing, and ongoing stabilization support following placement into permanent housing. Case managers work closely with families to address barriers to long-term housing stability through individualized service planning, benefits coordination, budgeting support, employment referrals, and connections to community resources. The program's goal is to reduce the length of time families experience homelessness while supporting long-term housing retention and family well-being.

Operating model

Revenue model
Mixed. Its operating money came from several sources; no one source provided a clear majority.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

SUPPORTED - A large share of available resources goes toward mission work and most voting board members are independent. Few specific pay-setting methods are documented in the filing; unanswered boxes are not proof of absence and expenses are high relative to revenue.

Rating breakdown

  • Financial Efficiency: 86
  • Transparency & Controls: 60
  • Accountability: 100
  • Sustainability: 37
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 87.1%; rating input score 87
  • Program expense ratio: 89.9%; rating input score 90
  • Fundraising efficiency: $25.75 raised per $1 spent on fundraising; rating input score 66; 66th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
  • Pay-setting controls: 0 of 6 controls in place; rating input score 0
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Missing
    • Board or committee approval: Missing
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Limited
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
  • Governance controls: 8 of 8 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: NotApplicable
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 3%; rating input score 45; 45th percentile among comparable filings
  • Total-asset coverage ratio: 0.57; rating input score 20; 20th percentile among comparable filings
  • Liabilities to assets ratio: 0.56; rating input score 18; 18th percentile among comparable filings
  • Officer compensation ratio: 2.8%; rating input score 70; 70th percentile among comparable filings

Growth

  • Program expense growth: 13.4% per year; rating input score 100; 74th percentile among comparable filings
  • Revenue growth: 12% per year; rating input score 100; 75th percentile among comparable filings
  • Asset growth: 6.4% per year; rating input score 100; 42nd percentile among comparable filings

Details

  • Where the money goes: 87.1% of revenue deployed · 89.9% of spending went to programs
  • Governance: 13 of 13 board members independent · 8 of 8 filing controls reported
  • Programs: 4 filed program accomplishments · $7.3M in reported program spending
  • Leadership: top reported pay $115K · 15 people listed · 0 of 6 pay-setting controls reported
  • Consistency: 35 of 35 current checks pass
  • Schedules: 7 filed schedules · includes executive pay
  • Filing history: 15 filing years from 2009 to 2024
  • Contacts: How to reach this organization
  • Money network: 2 filed money-flow records
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Transparency & Controls: Pay-setting controls scored 0/100.
  • Moderate — Sustainability: Operating margin scored 45/100.
  • High — Sustainability: Total-asset coverage ratio scored 20/100.
  • High — Sustainability: Liabilities to assets ratio scored 18/100.