Christian Community Service Center
Legal name: Christian Community Service Center Inc
Nonprofit profile at a glance
- EIN
- 742128141
- IRS 990 coverage
- 2012–2025
- Official website data refreshed
- Sep 2026
- Forms available
- Form 990 2025
- Location
- Houston, TX, USA
- Phone
- 713-961-3993
- Rating
- 79
- Verdict
- SUPPORTED
- Rating confidence
- Standard
- Sector
- Neighborhood Centers
- Affiliation
- Christianity
Reported finances
- Revenue
- $9,195,145
- Expenses
- $5,712,818
- Assets
- $16,847,405
- Liabilities
- $430,128
Source: IRS Form 990. Selected filing: tax year 2025. Amounts in USD.
Leadership & pay
14 people listed
Executive titles in this filing
- Michelle Shonbeck (President & CEO)
Highest reported compensation
- Michelle Shonbeck (President & CEO): $196,644 total reported compensation
- Karla Crabtree (Senior Director - Operations): $144,639 total reported compensation
- Sara Pybus (Senior Director - Advancement): $126,098 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2025. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
To serve the poor, hungry, disabled and otherwise needy while respecting their religious, ethnic or cultural differences. Our ministry applies core business principles to the accomplishment of our mission, returning value to the community in an efficient and effective manner. Decisions are made with deliberation and prayer. Staff and volunteers are committed to outstanding stewardship of all resources and strive to live the gospel message by seeing the face of Christ in everyone. We are compassionate We are servants who provide hope as well as tangible services. It is our intent to maintain a culture that is relationship-based for clients, volunteers, donors, member churches, and all stakeholders.
What it reported doing in 2025
Emergency Services operates 2 locations in central and southwest Houston. The program provides food, financial assistance and referrals to residents of 29 zip code areas of Houston. Financial assistance is targeted to help with a family's rent, utilities, prescriptions or other medical needs. Services were provided to 11,368 people in crisis during 2025.
Operating model
- Revenue model
- Donor-supported. 95% of the money available for current operations came from contributions and gifts.
- Distribution model
- Hybrid. The nonprofit split its reported program spending across 50% for direct work, and 50% for grants.
- Includes noncash contributions: Reported contributions include donated property or goods.
The verdict
SUPPORTED - The filed numbers largely add up and a large share of total spending goes to programs. A relatively small share of available resources goes toward mission work and fundraising costs are high for each dollar raised.
Rating breakdown
- Financial Efficiency: 62
- Transparency & Controls: 88
- Accountability: 95
- Sustainability: 74
- Growth: 100
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 51.9%; rating input score 52
- Program expense ratio: 82.1%; rating input score 82
- Fundraising efficiency: $17.55 raised per $1 spent on fundraising; rating input score 55; 55th percentile among comparable filings
Transparency & Controls
- Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
- Pay-setting controls: 3 of 6 controls in place; rating input score 50
- Compensation committee: Pass
- Independent consultant: Missing
- Other Form 990s reviewed: Missing
- Written employment contract: Missing
- Compensation survey or study: Pass
- Board or committee approval: Pass
- Foreign activity oversight: Limited
- Grant itemization coverage: 100%; rating input score 100; 75th percentile among comparable filings
- Major donor itemization: Yes; rating input score 100
- Related-party transparency: Yes; rating input score 100
Accountability
- Independent voting board: 91.7%; rating input score 92; 23rd percentile among comparable filings
- Governance controls: 8 of 8 controls in place; rating input score 100
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Pass
- CEO compensation review process: Pass
- Other executive compensation review process: NotApplicable
- Form 990 shared with the board: Pass
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: 37.9%; rating input score 86; 86th percentile among comparable filings
- Total-asset coverage ratio: 2.95; rating input score 70; 70th percentile among comparable filings
- Liabilities to assets ratio: 0.03; rating input score 69; 69th percentile among comparable filings
- Officer compensation ratio: 8.2%; rating input score 40; 40th percentile among comparable filings
Growth
- Program expense growth: 5.7% per year; rating input score 100; 40th percentile among comparable filings
- Revenue growth: 6.1% per year; rating input score 100; 45th percentile among comparable filings
- Asset growth: 13.3% per year; rating input score 100; 69th percentile among comparable filings
Details
- What they do: 3 programs and campaigns described on the official site · 1 operating location identified
- Where the money goes: 51.9% of revenue deployed · 82.1% of spending went to programs
- Governance: 11 of 12 board members independent · 8 of 8 filing controls reported
- Programs: 7 filed program accomplishments · $4.7M in reported program spending
- Leadership: top reported pay $197K · 14 people listed · 3 of 6 pay-setting controls reported
- Consistency: 32 of 32 current checks pass
- Schedules: 9 filed schedules · includes major donors, grants, executive pay, and related organizations
- Filing history: 14 filing years from 2012 to 2025
- Contacts: How to reach this organization
- Money network: 3 filed money-flow records
- Related organizations: 1 filed related-organization link
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
- Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
- Review — Financial Efficiency: Mission deployment rate scored 52/100.
- Review — Financial Efficiency: Fundraising efficiency scored 55/100.
- Moderate — Sustainability: Officer compensation ratio scored 40/100.