Choices Coordinated Care Solutions
Legal name: Choices Coordinated Care Solutions Inc
Nonprofit profile at a glance
- EIN
- 352005131
- IRS 990 coverage
- 2009–2024
- Official website data refreshed
- Sep 2026
- Forms available
- Form 990 2024
- Location
- Indianapolis, IN, US
- Phone
- 317.726.2121
- Rating
- 74
- Verdict
- SUPPORTED
- Rating confidence
- Moderate
- Sector
- Children's, Youth Services
Reported finances
- Revenue
- $39,198,866
- Expenses
- $33,356,678
- Assets
- $35,442,683
- Liabilities
- $4,038,639
Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.
Leadership & pay
20 people listed
Executive titles in this filing
- MELISSA NORMAN (CEO/COO)
Highest reported compensation
- MELISSA NORMAN (CEO/COO): $262,844 total reported compensation
- KAREN ANDERS (CFO): $182,966 total reported compensation
- DAVID SIKES (REGIONAL VP OF OPERATIONS): $157,737 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
To provide supportive, person-centered solutions that empower families and communities to thrive.
What it reported doing in 2024
428choices coordinated care solutions also has several smaller programs: family preservation: family preservation services are services designed to work with families who have a substantiated incident of abuse and/or neglect, but, where dcs believes the child(ren) can remain in the home with their caregiver(s) with the introduction of appropriate services to the family. Family preservation services are all inclusive and must aim to preserve the family by addressing any present safety and supervision concerns. All family members (provided it is age-appropriate for children to do so) should be involved in treatment planning and establishment of goals. The overarching goal for these services is to preserve families by addressing and resolving identified safety and supervision concerns.Mississippi mypac: Mississippi youth programs around the clock (mypac) is a home and community - based medicaid program for children and youth with serious emotional disturbance (sed), that follows the high-fidelity wraparound process. Mypac provides an array of services as an alternative to traditional psychiatric residential treatment facilities (prtf). Wraparound is an all-inclusive planning process that is youth-guided and family-driven. This process is based on a strength-based philosophy of care that brings community services and natural supports together from various parts of the youth and family's life. The all-inclusive planning process is a way to help children and youth with complex mental needs, and their families, achieve their hopes and dreams. Parents and/or guardians are much more involved with the planning and implementation of the services provided for their child while in mypac.Ohio rise (orise): aetna better health of Ohio has contracted with choices to provide health care services to members enrolled in the ohiorise medicaid plan. Ohiorise is a medicaid program in Ohio designed to help young people with significant behavioral health issues succeed in their schools, homes, and communities. "rise" stands for "resilience through integrated systems and excellence," highlighting the program's mission to provide comprehensive care that meets the needs of each unique individual. Choices helps connect ohiorise members in their service areas with the care they need and currently serves preble and montgomery counties.
Operating model
- Revenue model
- Earned-program. 93% of the money available for current operations came from fees and other program revenue.
- Distribution model
- Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
The verdict
SUPPORTED - A large share of available resources goes toward mission work and the filed numbers largely add up. Program spending has declined or grown slowly and revenue has declined or grown slowly.
Rating breakdown
- Financial Efficiency: 65
- Transparency & Controls: 79
- Accountability: 100
- Sustainability: 63
- Growth: 20
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 69%; rating input score 69
- Program expense ratio: 81.4%; rating input score 81
- Fundraising efficiency: Limited
Transparency & Controls
- Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
- Pay-setting controls: 3 of 6 controls in place; rating input score 50
- Compensation committee: Missing
- Independent consultant: Missing
- Other Form 990s reviewed: Missing
- Written employment contract: Pass
- Compensation survey or study: Pass
- Board or committee approval: Pass
- Foreign activity oversight: Limited
- Grant itemization coverage: Limited
- Major donor itemization: Yes; rating input score 100
- Related-party transparency: Limited
Accountability
- Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
- Governance controls: 9 of 9 controls in place; rating input score 100
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Pass
- CEO compensation review process: Pass
- Other executive compensation review process: Pass
- Form 990 shared with the board: Pass
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: 14.9%; rating input score 76; 76th percentile among comparable filings
- Total-asset coverage ratio: 1.06; rating input score 38; 38th percentile among comparable filings
- Liabilities to assets ratio: 0.11; rating input score 71; 71st percentile among comparable filings
- Officer compensation ratio: 3.6%; rating input score 63; 63rd percentile among comparable filings
Growth
- Program expense growth: -5.9% per year; rating input score 0; 3rd percentile among comparable filings
- Revenue growth: -0.6% per year; rating input score 0; 7th percentile among comparable filings
- Asset growth: 5.7% per year; rating input score 100; 40th percentile among comparable filings
Details
- What they do: 25 programs and campaigns described on the official site · 5 operating locations identified
- Where the money goes: 69% of revenue deployed · 81.4% of spending went to programs
- Governance: 13 of 13 board members independent · 9 of 9 filing controls reported
- Programs: 4 filed program accomplishments · $27.2M in reported program spending
- Leadership: top reported pay $263K · 20 people listed · 3 of 6 pay-setting controls reported
- Highest-paid contractors: 5 contractors listed · $3.5M reported
- Consistency: 30 of 30 current checks pass
- Schedules: 6 filed schedules · includes major donors and executive pay
- Filing history: 15 filing years from 2009 to 2024
- Contacts: How to reach this organization
- Money network: 7 filed money-flow records
- Related organizations: 1 filed related-organization link
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
Grant-readiness screening is separate from the live rating, not a measure of program quality. Review the source records before making a grant decision.
- High — Growth: Program expense growth scored 0/100.
- High — Growth: Revenue growth scored 0/100.
- Moderate — Sustainability: Total-asset coverage ratio scored 38/100.
- High — Grant Readiness: Federal audit findings: this organization reported findings in its latest federal Single Audit.