Child & Family Services of Eastern Va Inc D/b/a the Up Center

What it reported doing in 2024

Agency counseling services (mental health, sud, and housing & financial counseling): the up center provides a comprehensive array of trauma-informed, evidence-based outpatient mental health and substance use counseling services and peer recovery support to individuals and families across south hampton roads. These services are designed to meet the diverse needs of children, adolescents, adults, and families, particularly people who are uninsured or under-insured and facing significant life challenges. Clients come to the up center for support with a wide range of concerns, including grief and loss, depression, anxiety, strained relationships, behavioral issues in children and adolescents, school and workplace difficulties, life transitions, gender identity, trauma and abuse recovery, interpersonal violence, chronic relapse, ptsd, legal issues tied to substance use, psychiatric symptoms, and chronic health conditions.in addition to individualized counseling and recovery support, the up center offers a variety of psychoeducational group sessions to address specific needs and foster peer connection. These include anger management, batterer's intervention for individuals with a history of domestic or intimate partner violence, for children's sake for co-parenting support, substance use peer recovery for those engaged in peer services, substance use recovery, a grief and loss support group, becoming me, which supports lgbtq+ individuals in building confidence and community, no matter what for families affected by substance use, social skills and autism, and bloom group, which focuses on body image and self-confidence.the agency also operates the stephen a. Cohen military family clinic in Virginia beach, providing high-quality mental health care to post-9/11 veterans, active duty service members, and their families. Services are accessible regardless of the a veteran's role in service, discharge status, or ability to pay. In fiscal year 2025, the clinic supported more than 664 clients across south hampton roads.across all clinical and peer support teams, the up center delivered 12,522 individual and family sessions, 856 group units, and 4,273 peer recovery units in fy 25, reaching over 2,339 clients with over 80% reporting an improvement in functioning. These efforts are further strengthened through the organization's center of excellence initiative, supported by the blocker foundation and bank of america. This initiative is focused on expanding the region's behavioral health workforce by accelerating the licensure process for behavioral healthcare professionals (bhps). Through supervision, evidence-based training, and key partnerships, the initiative seeks to build a stronger, more qualified network of providers throughout south hampton roads.in addition to its behavioral health programs, the up center offers housing and financial counseling and education to individuals needing these services. These services include foreclosure prevention, eviction support, pre- and post-purchase counseling for homebuyers (including seniors), and personalized financial education. In 2025, these services reached approximately 1,100 individuals, including 209 mortgage and rental clients. Among those who completed counseling, 96% (25 out of 26) either maintained or improved their housing stability, demonstrating the program's tangible impact on the financial well-being of residents.

Financial Efficiency

• Mission deployment rate: 91.4%; rating input score 91
• Program expense ratio: 91.9%; rating input score 92
• Fundraising efficiency: $9.5 raised per $1 spent on fundraising; rating input score 37; 37th percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
• Pay-setting controls: 3 of 6 controls in place; rating input score 50
  • Compensation committee: Pass
  • Independent consultant: Missing
  • Other Form 990s reviewed: Missing
  • Written employment contract: Missing
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: 100%; rating input score 100; 72nd percentile among comparable filings
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 94.1%; rating input score 94; 27th percentile among comparable filings
• Governance controls: 9 of 9 controls in place; rating input score 100
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 0.6%; rating input score 35; 35th percentile among comparable filings
• Total-asset coverage ratio: 0.54; rating input score 17; 17th percentile among comparable filings
• Liabilities to assets ratio: 0.71; rating input score 17; 17th percentile among comparable filings
• Officer compensation ratio: 4%; rating input score 60; 60th percentile among comparable filings

Growth

• Program expense growth: 1.5% per year; rating input score 100; 17th percentile among comparable filings
• Revenue growth: 2.2% per year; rating input score 100; 20th percentile among comparable filings
• Asset growth: 5.7% per year; rating input score 100; 40th percentile among comparable filings