Charlotte Family Housing

What it reported doing in 2024

Charlotte Family Housing, Inc. is a private, not-for-profit enterprise which works to solve family homelessness through a confidence-building empowerment approach. Charlotte Family Housing focuses on the strength of families and transforms past cycles of trauma through formative, confidence building opportunities of growth and validation. CFH is rooted in empowerment and trauma informed care. At its founding, CFH reimagined a new self-sufficiency pathway (focusing on single mothers) that examined clinical brain research linking trauma and poverty and healthy trauma-informed interventions.CFH provides each family with the opportunity to achieve housing stability and economic confidence through three integrated services: 1. Housing: Families begin in a home-like shelter where barriers to obtaining housing are addressed. Without worrying about where their child will sleep at night, moms can concentrate on goals. CFH assists families in finding rental housing and provides subsidies, preparing them for stable housing within a year or two.2. Trauma Informed Care: CFH's Masters-level clinical social workers (LCSW) provide wraparound services grounded in the practice of recognizing the trauma its families have experienced. Through collaborative, safe relationships anchored in trust, LCSWs address barriers to family stability and facilitate a two-generational pathway to financial literacy, parenting, health, and job readiness. Additionally, CFH families have access to counseling.3. Empowerment Tools: CFH incorporates a stepped approach to empower families to move out of poverty. E.g.: Access reduced rates for critical goods and such as car repairs, computers, and home furnishings Connection to 1:1 financial counseling and banking services Earn Motivational Achievement Points for completing program goals which can be cashed in for gift cards, household items, and transportation gift cards Have savings matched upon program completionCharlotte Family Housing solely focuses on working families who are experiencing homelessness in Mecklenburg County. Soaring rental prices throughout Mecklenburg County are forcing more and more families out of their current residences and into housing and homelessness instability. Due to the current housing and rental market, unforeseen events or chronic circumstances (like a loss of income, illness, family breakup, death in the family, or domestic violence) can result in homelessness. In response to the current housing market, CFH has focused on two different initiatives. First, CFH is working hand in hand with developers to secure access to tax credit units. Partnerships with real estate developers allow access to rental units that might otherwise be inaccessible to the families CFH serves. These new partnerships are expanding the affordable housing inventory. Second, acknowledging that CFH can only minimally impact the affordable housing stock, CFH has placed a greater emphasis on career growth, income increases and work force development. By increasing wages, CFH families are able to better afford housing. CFH measures its progress and success by evaluating how many families maintain housing upon leaving its program. Using Salesforce software for data collection, CFH documents a family's progress at three-month intervals with post-exit surveys for two years after program completion.

Financial Efficiency

• Mission deployment rate: 77.9%; rating input score 78
• Program expense ratio: 80.9%; rating input score 81
• Fundraising efficiency: $7.33 raised per $1 spent on fundraising; rating input score 27; 27th percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
• Pay-setting controls: Limited
• Foreign activity oversight: Limited
• Grant itemization coverage: 100%; rating input score 100; 72nd percentile among comparable filings
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
• Governance controls: 8 of 8 controls in place; rating input score 100
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: NotApplicable
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 4%; rating input score 48; 48th percentile among comparable filings
• Total-asset coverage ratio: 1.32; rating input score 47; 47th percentile among comparable filings
• Liabilities to assets ratio: 0.07; rating input score 64; 64th percentile among comparable filings
• Officer compensation ratio: 3.8%; rating input score 63; 63rd percentile among comparable filings

Growth

• Program expense growth: 0.3% per year; rating input score 100; 15th percentile among comparable filings
• Revenue growth: 3.4% per year; rating input score 100; 30th percentile among comparable filings
• Asset growth: 4.6% per year; rating input score 100; 32nd percentile among comparable filings