The Center for Family Support

Legal name: Cfs Self-directed Supports Inc

Nonprofit profile at a glance

EIN
825520438
IRS 990 coverage
2019–2024
Official website data refreshed
Aug 2026
Forms available
Form 990 2024, Form 990-N 2018
Location
New York, NY, US
Phone
(212) 629-7939
Rating
78
Verdict
SUPPORTED
Rating confidence
Moderate
Sector
Human Service Organizations

Official website

Reported finances

Revenue
$26,823,782
Expenses
$26,849,676
Assets
$4,086,380
Liabilities
$4,732,320

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

11 people listed

Executive titles in this filing

  • ALICIA MCGRATH (CHIEF EXECUTIVE OFFICER)

Highest reported compensation

  • ALICIA MCGRATH (CHIEF EXECUTIVE OFFICER): $333,786 total reported compensation
  • LINDA CLOSS (CHIEF OPERATING OFFICER): $240,469 total reported compensation
  • JIM CRISCI (CHIEF FINANCIAL OFFICER THRU JANUARY 2025): $183,209 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

The Center for Family Support (CFS) provides personalized support to individuals living with intellectual and developmental disabilities and the families that care for them, helping participants live their best lives by offering person-centered support services and programs that empower them to grow, learn and thrive in the community.

What it reported doing in 2024

To provide administrative and billing support to people who choose to self-direct throughout New York. Fiscal intermediary responsibilities are providing support in background checks for self-hired staff, billing medicaid and/or New York state for services within a person's budget, paying staff, tracking expenditures, and providing monthly statements to the person receiving services.

Operating model

Revenue model
Other-operating. 99% of the money available for current operations came from other operating revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

SUPPORTED - A large share of available resources goes toward mission work and the filed numbers largely add up. Few specific pay-setting methods are documented in the filing; unanswered boxes are not proof of absence and some filing-based governance responses are negative or unanswered.

Rating breakdown

  • Financial Efficiency: 83
  • Transparency & Controls: 69
  • Accountability: 91
  • Sustainability: 26
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 93.3%; rating input score 93
  • Program expense ratio: 93.2%; rating input score 93
  • Fundraising efficiency: Limited

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
  • Pay-setting controls: 0 of 6 controls in place; rating input score 0
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Missing
    • Board or committee approval: Missing
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
  • Governance controls: 7 of 9 controls in place; rating input score 78
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Fail
    • Other executive compensation review process: Fail
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: -0.1%; rating input score 30; 30th percentile among comparable filings
  • Total-asset coverage ratio: 0.15; rating input score 3; 3rd percentile among comparable filings
  • Liabilities to assets ratio: 1.16; rating input score 4; 4th percentile among comparable filings
  • Officer compensation ratio: 0.7%; rating input score 88; 88th percentile among comparable filings

Growth

  • Program expense growth: 34.3% per year; rating input score 100; 96th percentile among comparable filings
  • Revenue growth: 34% per year; rating input score 100; 97th percentile among comparable filings
  • Asset growth: 21.1% per year; rating input score 100; 90th percentile among comparable filings

Details

  • What they do: 2 programs and campaigns described on the official site · 2 operating locations identified
  • Where the money goes: 93.3% of revenue deployed · 93.2% of spending went to programs
  • Governance: 5 of 5 board members independent · 7 of 9 filing controls reported
  • Programs: 1 filed program accomplishment · $25M in reported program spending
  • Leadership: top reported pay $334K · 11 people listed · 0 of 6 pay-setting controls reported
  • Highest-paid contractors: 4 contractors listed · $474K reported
  • Consistency: 27 of 27 current checks pass
  • Schedules: 6 filed schedules · includes major donors and executive pay
  • Filing history: 6 filing years from 2019 to 2024
  • Contacts: How to reach this organization
  • Money network: 1 filed money-flow record
  • Related organizations: 3 filed related-organization links
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Transparency & Controls: Pay-setting controls scored 0/100.
  • Review — Accountability: Governance controls: 2 of 9 not reported.
  • Moderate — Sustainability: Operating margin scored 30/100.
  • High — Sustainability: Total-asset coverage ratio scored 3/100.
  • High — Sustainability: Liabilities to assets ratio scored 4/100.