Center of Hope Foundation Inc

Nonprofit profile at a glance

EIN
042311571
IRS 990 coverage
2010–2024
Forms available
Form 990 2024, Form 990-T 2024
Location
Southbridge, MA, USA
Phone
5087644085
Rating
76
Verdict
SUPPORTED
Rating confidence
Moderate
Sector
Developmentally Disabled Centers

Official website

Reported finances

Revenue
$16,817,246
Expenses
$14,509,996
Assets
$15,202,433
Liabilities
$3,574,441

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

16 people listed

Executive titles in this filing

  • CHERYL CHAN (PRESIDENT)
  • KRISTINE BIAGIOTTI-BRIDGES (VICE PRESIDENT)
  • ERIKA BURROWS (CHIEF EXECUTIVE OFFICER)
  • CYNTHIA HOWARD (FORMER CHIEF EXECUTIVE OFFICER)

Highest reported compensation

  • CYNTHIA HOWARD (FORMER CHIEF EXECUTIVE OFFICER): $203,248 total reported compensation
  • ERIKA BURROWS (CHIEF EXECUTIVE OFFICER): $170,795 total reported compensation
  • RENEE MOYNAGH (CHIEF FINANCIAL OFFICER): $166,686 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

To provide people with disabilities and their families with the resources, services, and opportunities to be contributing members of their communities and to achieve the most fulfilling and meaningful lives possible.

What it reported doing in 2024

The center of hope foundation's day habilitation programs provide support to individuals with a wide variety of needs and abilities, with each program designed to have services best suited to the individuals in each setting. All programs provide skills trainings designed to enhance the individuals involved. The quinebaug river day habilitation program is designed to support individuals with behavioral and sensory needs. This program offers a high staff to program member ratio to ensure that program members are meeting their goals. The southbridge day habilitation program supports individuals who are more medically fragile. This home-like setting offers a high staff to program member ratio to ensure that program members needs are met. The west street day habilitation program supports a variety of individuals who need more medical attention and personal care. Sturbridge day hab and center of hope day hab provide services more suited for younger people with different goals and education needs. The day habs serve 475 people with 77 requiring one-to-one support.

Operating model

Revenue model
Earned-program. 93% of the money available for current operations came from fees and other program revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

SUPPORTED - A large share of available resources goes toward mission work and most voting board members are independent. Fundraising costs are high for each dollar raised and program spending has declined or grown slowly.

Rating breakdown

  • Financial Efficiency: 75
  • Transparency & Controls: 66
  • Accountability: 100
  • Sustainability: 58
  • Growth: 60

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 74.4%; rating input score 74
  • Program expense ratio: 86.1%; rating input score 86
  • Fundraising efficiency: $14.23 raised per $1 spent on fundraising; rating input score 48; 48th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 93.3%; rating input score 93; 14th percentile among comparable filings
  • Pay-setting controls: 1 of 6 controls in place; rating input score 17
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Missing
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
  • Governance controls: 9 of 9 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 13.7%; rating input score 74; 74th percentile among comparable filings
  • Total-asset coverage ratio: 1.05; rating input score 38; 38th percentile among comparable filings
  • Liabilities to assets ratio: 0.24; rating input score 54; 54th percentile among comparable filings
  • Officer compensation ratio: 5.6%; rating input score 45; 45th percentile among comparable filings

Growth

  • Program expense growth: -0.1% per year; rating input score 0; 11th percentile among comparable filings
  • Revenue growth: 2.7% per year; rating input score 100; 23rd percentile among comparable filings
  • Asset growth: 7% per year; rating input score 100; 49th percentile among comparable filings

Details

  • Where the money goes: 74.4% of revenue deployed · 86.1% of spending went to programs
  • Governance: 11 of 11 board members independent · 9 of 9 filing controls reported
  • Programs: 4 filed program accomplishments · $12.5M in reported program spending
  • Leadership: top reported pay $203K · 16 people listed · 1 of 6 pay-setting controls reported
  • Highest-paid contractors: 5 contractors listed · $931K reported
  • Consistency: 30 of 31 current checks pass · 1 finding to review
  • Schedules: 8 filed schedules · includes major donors and executive pay
  • Filing history: 14 filing years from 2010 to 2024
  • Contacts: How to reach this organization
  • Money network: 5 filed money-flow records
  • Related organizations: 2 filed related-organization links
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

Grant-readiness screening is separate from the live rating, not a measure of program quality. Review the source records before making a grant decision.

  • Moderate — Financial Efficiency: Fundraising efficiency scored 48/100.
  • High — Growth: Program expense growth scored 0/100.
  • Moderate — Sustainability: Total-asset coverage ratio scored 38/100.
  • Moderate — Transparency & Controls: Schedule A contributions reconciliation did not reconcile in the filed values.
  • Moderate — Sustainability: Officer compensation ratio scored 45/100.
  • Review — Sustainability: Liabilities to assets ratio scored 54/100.
  • High — Grant Readiness: Federal audit findings: this organization reported findings in its latest federal Single Audit.