Help & Hope Center

What it reported doing in 2024

Utility assistance: the agency provided 188,938 in utility assistance (heat, electric, water) to clients with shut-off notices in 2024. A total of 529 payments for 464 unduplicated households were made, as many needed help with multiple utility bills. 1,343 unduplicated individuals were served. Expenses: 188,938 santa's sharing and birthdays: community members, organizations, and help & hope center sponsor families for the holidays, providing gift cards and toys. Parents may use our birthday room year-round if they cannot afford birthday gifts for their children, or if their child needs a new gift in order to attend another child's birthday party. In 2024, santa's sharing distributed gifts valued at 117,021, and the birthday room distributed gifts valued at 9,577. Expenses: 126,598 emergency overnight lodging: the center provided 2,918 in assistance (30 nights of lodging for 30 people) in 2024. Help & hope center, in conjunction with the police and sheriff's departments, provides vouchers for emergency lodging for homeless or transient individuals and families. Expenses: 2,918 id documentation: help & hope center assists clients in securing the documentation needed for housing applications, school, and social services, including Colorado state ids, birth certificates, etc. The agency also assists with ged fees. Information and referral: staff and volunteers make thousands of referrals connecting clients to other agencies and resources in order to provide long-term solutions to problems. Volunteer program: volunteers provided 54,123 hours of service in 2024, the equivalent of 26 full-time staff. Volunteers are the lifeblood of help & hope center and over 350 dedicated volunteers serve in various positions throughout the agency, including the food bank, thrift store, client services, office, board of directors, fundraising and special projects. New volunteers receive safety and orientation training at monthly meetings, and all volunteers are honored at special volunteeer events throughout the year.

Financial Efficiency

• Mission deployment rate: 90.3%; rating input score 90
• Program expense ratio: 89.4%; rating input score 89
• Fundraising efficiency: $17.12 raised per $1 spent on fundraising; rating input score 55; 55th percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
• Pay-setting controls: Limited
• Foreign activity oversight: Limited
• Grant itemization coverage: 100%; rating input score 100; 72nd percentile among comparable filings
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
• Governance controls: 8 of 8 controls in place; rating input score 100
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: NotApplicable
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: -0.1%; rating input score 33; 33rd percentile among comparable filings
• Total-asset coverage ratio: 0.72; rating input score 26; 26th percentile among comparable filings
• Liabilities to assets ratio: 0.13; rating input score 53; 53rd percentile among comparable filings
• Officer compensation ratio: 2.9%; rating input score 70; 70th percentile among comparable filings

Growth

• Program expense growth: 10% per year; rating input score 100; 64th percentile among comparable filings
• Revenue growth: 9.5% per year; rating input score 100; 66th percentile among comparable filings
• Asset growth: 4.7% per year; rating input score 100; 33rd percentile among comparable filings