Careresource Hawaii

Nonprofit profile at a glance

EIN
990250062
IRS 990 coverage
2011–2024
Forms available
Form 990 2024
Location
Honolulu, HI, USA
Phone
8085994999
Rating
68
Verdict
SUPPORTED
Rating confidence
Moderate

Official website

Reported finances

Revenue
$12,350,313
Expenses
$13,359,958
Assets
$6,048,362
Liabilities
$4,240,186

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

16 people listed

Executive titles in this filing

  • LINDA PUU (CHAIR/PRESIDENT)
  • SCOTT WHITING (CHAIR/PRESIDENT - PART YEAR)

Highest reported compensation

  • SHAUN MARSH (SR DIRECTOR HOME HEALTH): $212,169 total reported compensation
  • CHERYL SHINYAMA (Clincal Manager): $141,144 total reported compensation
  • CORINNE SUZUKA (ADMINISTRATOR - PART YEAR): $138,001 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

To operate and maintain a non-profit health care service to provide skilled nursing services and other diagnostic, therapeutic, and supportive medical services for members of the public in their homes.

What it reported doing in 2024

During the reporting period, for the Island of Oahu, CareResource Hawaii (CRH) delivered approximately 73,782 skilled service hours across 39,136 patient visits, furnished by registered nurses, physical therapists, occupational therapists, speech-language pathologists, medical social workers, and home health aides. For the Island of Moloka'i, CRH delivered approximately 34,301 custodial care hours across 13,063 visits, provided by home health aides under the clinical oversight of a registered nurse.

Operating model

Revenue model
Other-operating. 100% of the money available for current operations came from other operating revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

SUPPORTED - A large share of available resources goes toward mission work and the filed numbers largely add up. Some filing-based governance responses are negative or unanswered and expenses are high relative to revenue.

Rating breakdown

  • Financial Efficiency: 74
  • Transparency & Controls: 70
  • Accountability: 79
  • Sustainability: 15
  • Growth: 20

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 85.8%; rating input score 86
  • Program expense ratio: 79.3%; rating input score 79
  • Fundraising efficiency: Limited

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
  • Pay-setting controls: 1 of 6 controls in place; rating input score 17
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Missing
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Limited
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
  • Governance controls: 4 of 8 controls in place; rating input score 50
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: NotApplicable
    • Other executive compensation review process: Fail
    • Form 990 shared with the board: Fail
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Missing
    • Independent financial-statement audit: Fail

Sustainability

  • Operating margin: -8.2%; rating input score 12; 12th percentile among comparable filings
  • Total-asset coverage ratio: 0.45; rating input score 13; 13th percentile among comparable filings
  • Liabilities to assets ratio: 0.7; rating input score 17; 17th percentile among comparable filings
  • Officer compensation ratio: 8.4%; rating input score 28; 28th percentile among comparable filings

Growth

  • Program expense growth: -3.2% per year; rating input score 0; 5th percentile among comparable filings
  • Revenue growth: -0.9% per year; rating input score 0; 6th percentile among comparable filings
  • Asset growth: 1.9% per year; rating input score 100; 17th percentile among comparable filings

Details

  • Where the money goes: 85.8% of revenue deployed · 79.3% of spending went to programs
  • Governance: 7 of 7 board members independent · 4 of 8 filing controls reported
  • Programs: 1 filed program accomplishment · $13.4M in reported program spending
  • Leadership: top reported pay $212K · 16 people listed · 1 of 6 pay-setting controls reported
  • Consistency: 28 of 28 current checks pass
  • Schedules: 4 filed schedules · includes executive pay
  • Filing history: 14 filing years from 2011 to 2024
  • Contacts: How to reach this organization
  • Money network: 8 filed money-flow records
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Review — Accountability: Governance controls: 3 of 7 not reported.
  • High — Sustainability: Operating margin scored 12/100.
  • High — Growth: Program expense growth scored 0/100.
  • High — Growth: Revenue growth scored 0/100.
  • High — Sustainability: Total-asset coverage ratio scored 13/100.
  • High — Sustainability: Liabilities to assets ratio scored 17/100.
  • High — Sustainability: Officer compensation ratio scored 28/100.