Calling Care Services Inc

Nonprofit profile at a glance

EIN
862192046
IRS 990 coverage
2021–2025
Forms available
Form 990 2025
Location
Lincolnwood, IL, USA
Phone
3128631040
Rating
82
Verdict
STRONG
Rating confidence
Moderate
Sector
Mental Health Association

Official website

Reported finances

Revenue
$3,609,163
Expenses
$3,505,391
Assets
$2,415,168
Liabilities
$54,236

Source: IRS Form 990. Selected filing: tax year 2025. Amounts in USD.

Leadership & pay

3 people listed

Executive titles in this filing

  • HINA REHMAN (CEO & PRESID)

People named in this filing

  • HINA REHMAN (CEO & PRESID)
  • DAVID ISHIKAWA (CFO & VICE P)
  • ZINA MANSOOR (SECRETARY)

Selected names, not a complete roster or a statement of current roles. Open leadership details for the complete filed list.

Source: IRS Form 990. Selected filing: tax year 2025. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Vivia is dedicated to ensuring equitable access to healthcare by establishing clear procedures and policies that prioritize the well-being of individuals aged 18 and older. Our mission is to educate and support communities in need, providing comprehensive care, treatment, and services. With a focus on inclusivity and a commitment to addressing the unique challenges of underserved populations, vivia strives to promote health and wellness for all individuals, regardless of income, background, or ability. Our experienced team collaborates with patients to tailor solutions that align with their preferences, fostering continuity of care and emphasizing preventive measures. At vivia, we leverage our healthcare expertise to proactively meet the diverse needs of our patients and clinical partners, ensuring that everyone, regardless of benefits, receives the essential services they deserve.

What it reported doing in 2025

Vivia health conducted a needs assessment through popup sites that provided rapid care. This allowed us to identify the specific healthcare needs of the community we intended to serve. A survey regarding the patients' primary and mental health needs was conducted to outline the location of each clinic. Additionally, it was important that compliance with all relevant local, state, and federal regulations and obtain the necessary licenses and permits to operate a healthcare facility. Each location required a strong and prominent infrastructure to determine a dependable clinic. Ensuring the clinic has the necessary arrangement, including examination rooms, waiting areas, and administrative spaces. Staffing required recruiting qualified healthcare professionals, including doctors, nurses, administrative staff, and volunteers. Building a dedicated and compassionate team is essential for providing quality care. Lastly, vivia health engaged with the community to raise awareness about the clinic's services, establish trust, and encourage participation. Understanding the cultural and social context of the community was an important factor. Vivia health provides primary care, mental health, and case management services to impoverished neighborhoods. Vivia health utilized the us prevention task force as a guide for patients unfamiliar with prevention care. Prevention is a major component of primary care and is an essential component of comprehensive healthcare, focusing on general health and well-being. Vivia health's mental health programs address the psychological and emotional aspects of individuals, offering support and treatment for mental health conditions. Vivia health's case management program involves coordinating and managing the various aspects of a patient's care, ensuring they receive the necessary services and resources.

Operating model

Revenue model
Earned-program. 100% of the money available for current operations came from fees and other program revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Some filing-based governance responses are negative or unanswered and expenses are high relative to revenue.

Rating breakdown

  • Financial Efficiency: 87
  • Transparency & Controls: 90
  • Accountability: 64
  • Sustainability: 43
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 96.6%; rating input score 97
  • Program expense ratio: 99.4%; rating input score 99
  • Fundraising efficiency: Limited

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
  • Pay-setting controls: Limited
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Limited
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
  • Governance controls: 1 of 7 controls in place; rating input score 14
    • Conflict-of-interest policy: Fail
    • Whistleblower policy: Fail
    • Document-retention policy: Fail
    • CEO compensation review process: NotApplicable
    • Other executive compensation review process: NotApplicable
    • Form 990 shared with the board: Fail
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Missing
    • Independent financial-statement audit: Fail

Sustainability

  • Operating margin: 2.9%; rating input score 36; 36th percentile among comparable filings
  • Total-asset coverage ratio: 0.69; rating input score 23; 23rd percentile among comparable filings
  • Liabilities to assets ratio: 0.02; rating input score 70; 70th percentile among comparable filings
  • Officer compensation ratio: 0%; rating input score 90; 90th percentile among comparable filings

Growth

  • Program expense growth: 12% per year; rating input score 100; 67th percentile among comparable filings
  • Revenue growth: 6% per year; rating input score 100; 44th percentile among comparable filings
  • Asset growth: 14.5% per year; rating input score 100; 73rd percentile among comparable filings

Details

  • Where the money goes: 96.6% of revenue deployed · 99.4% of spending went to programs
  • Governance: 3 of 3 board members independent · 1 of 7 filing controls reported
  • Programs: 2 filed program accomplishments · $3.5M in reported program spending
  • Leadership: top reported pay $0 · 3 people listed
  • Consistency: 27 of 27 current checks pass
  • Schedules: 3 filed schedules
  • Filing history: 5 filing years from 2021 to 2025
  • Contacts: How to reach this organization
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.
  • Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Accountability: Governance controls: 5 of 6 not reported.
  • Moderate — Sustainability: Operating margin scored 36/100.
  • High — Sustainability: Total-asset coverage ratio scored 23/100.