California 211 Providers Network

Nonprofit profile at a glance

EIN
833946783
IRS 990 coverage
2021–2025
Forms available
Form 990 2025, Form 990-EZ 2020, Form 990-N 2019
Location
Arroyo Grande, CA, USA
Phone
9252865250
Rating
84
Verdict
STRONG
Rating confidence
Moderate
Sector
Public Safety, Disaster Preparedness & Relief N.E.C.

Reported finances

Revenue
$4,673,480
Expenses
$4,881,606
Assets
$2,116,416
Liabilities
$1,083,085

Source: IRS Form 990. Selected filing: tax year 2025. Amounts in USD.

Leadership & pay

11 people listed

Executive titles in this filing

  • ALANA HITCHCOCK (EXECUTIVE DIRECTOR & CEO)

Highest reported compensation

  • ALANA HITCHCOCK (EXECUTIVE DIRECTOR & CEO): $147,564 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2025. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

California 211 providers network (211 California) is a 501(c)3 nonprofit organization that serves as a gateway for transforming how all californians equitably connect to health, human, and disaster services in order to build healthy, resilient communities.we support and coordinate a network of local cbos to provide 211 information, referral, and assistance services across the state (211 ca network), sharing best practices and innovation among network members, developing statewide and regional programs and solutions, and supporting disaster response.together, the 211 California network provides 24/7/365 service to over 98% of the state's population, and provides disaster-only coverage statewide.

What it reported doing in 2025

211 ca partners with pg&e and southern California edison to improve the preparedness and resilience of access and functional needs households during public safety power shutoff (psps) events in California. 211 also supports the ca vs hate service for the civil rights department, providing a safe reporting place and critical support for individuals facing hate incidents and hate crimes.

Operating model

Revenue model
Earned-program. 98% of the money available for current operations came from fees and other program revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and total assets are small relative to annual expenses; liquid coverage is unknown.

Rating breakdown

  • Financial Efficiency: 77
  • Transparency & Controls: 90
  • Accountability: 100
  • Sustainability: 22
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 88.2%; rating input score 88
  • Program expense ratio: 84.6%; rating input score 85
  • Fundraising efficiency: Limited

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
  • Pay-setting controls: Limited
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Limited
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
  • Governance controls: 8 of 8 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: NotApplicable
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: -4.5%; rating input score 16; 16th percentile among comparable filings
  • Total-asset coverage ratio: 0.43; rating input score 14; 14th percentile among comparable filings
  • Liabilities to assets ratio: 0.51; rating input score 15; 15th percentile among comparable filings
  • Officer compensation ratio: 3%; rating input score 70; 70th percentile among comparable filings

Growth

  • Program expense growth: 17.2% per year; rating input score 100; 79th percentile among comparable filings
  • Revenue growth: 27.4% per year; rating input score 100; 93rd percentile among comparable filings
  • Asset growth: 18.2% per year; rating input score 100; 81st percentile among comparable filings

Details

  • Where the money goes: 88.2% of revenue deployed · 84.6% of spending went to programs
  • Governance: 10 of 10 board members independent · 8 of 8 filing controls reported
  • Programs: 1 filed program accomplishment · $4.1M in reported program spending
  • Leadership: top reported pay $148K · 11 people listed
  • Consistency: 19 of 19 current checks pass
  • Schedules: 3 filed schedules
  • Filing history: 5 filing years from 2021 to 2025
  • Contacts: How to reach this organization
  • Money network: 1 filed money-flow record
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.
  • Staff and benefit plans: Retirement and health plans the organization files with the Department of Labor, and the people in them.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Sustainability: Operating margin scored 16/100.
  • High — Sustainability: Total-asset coverage ratio scored 14/100.
  • High — Sustainability: Liabilities to assets ratio scored 15/100.