Better Business Bureau of Palm Beach County Inc

Nonprofit profile at a glance

EIN
591261763
IRS 990 coverage
2010–2025
Forms available
Form 990 2025
Location
West Palm Beach, FL, USA
Phone
5618429278
Rating
39
Verdict
REVIEW
Rating confidence
Moderate

Official website

Reported finances

Revenue
$5,817,084
Expenses
$5,740,646
Assets
$4,478,760
Liabilities
$140,995

Source: IRS Form 990. Selected filing: tax year 2025. Amounts in USD.

Leadership & pay

11 people listed

Executive titles in this filing

  • RODNEY DAVIS (PRESIDENT)

Highest reported compensation

  • RODNEY DAVIS (PRESIDENT): $250,928 total reported compensation
  • DONNA MONGILLO-DUNN (ADVERTISING): $175,995 total reported compensation
  • CLIFFORD KURT (RETENTION SP): $119,474 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2025. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

The better business bureau's mission is to be the leader in advancing marketplace trust. We do this by setting standards for marketplace trust, encouraging and supporting best practices by engaging with and educating consumers and businesses, celebrating marketplace role models, calling out and addressing substandard marketplace behavior and creating a community of trustworthy businesses and charities. Bbb sees trust as a function of 2 primary factors - integrity and performance. Integrity includes respect, ethics, intent, and working towards a diverse, inclusive and equitable marketplace. Performance speaks to a business's track record of delivering results in accordance with bbb standards and/or addressing customer concerns in a timely, satisfactory manner.

What it reported doing in 2025

The better business bureau provides service to 6 million consumers in southeast Florida and the caribbean, over 243,000 businesses and 6,300 bbb accredited businesses. Bbb provided over 8.29 million reports on businesses, processed 62,000 complaints (bbb accredited and non-bbb accredit businesses), published 52,000 customer reviews, conducted 380 advertising review challenges and 100 in depth business practice investigations for problematic business practices.

Operating model

Revenue model
Other-operating. 99% of the money available for current operations came from other operating revenue.
Distribution model
Cannot be determined from the filing. The filing does not provide enough consistent spending detail to tell whether the nonprofit works directly or through others.

The verdict

REVIEW - The filed numbers largely add up and most voting board members are independent. A relatively small share of available resources goes toward mission work and a relatively small share of total spending goes to programs.

Rating breakdown

  • Financial Efficiency: 0
  • Transparency & Controls: 60
  • Accountability: 80
  • Sustainability: 33
  • Growth: 60

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 0%; rating input score 0
  • Program expense ratio: 0%; rating input score 0
  • Fundraising efficiency: Limited

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
  • Pay-setting controls: 0 of 6 controls in place; rating input score 0
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Missing
    • Board or committee approval: Missing
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Limited
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 91.7%; rating input score 92; 23rd percentile among comparable filings
  • Governance controls: 5 of 8 controls in place; rating input score 62
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: NotApplicable
    • Form 990 shared with the board: Fail
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Missing
    • Independent financial-statement audit: Fail

Sustainability

  • Operating margin: 1.3%; rating input score 31; 31st percentile among comparable filings
  • Total-asset coverage ratio: 0.78; rating input score 26; 26th percentile among comparable filings
  • Liabilities to assets ratio: 0.03; rating input score 66; 66th percentile among comparable filings
  • Officer compensation ratio: 11.6%; rating input score 29; 29th percentile among comparable filings

Growth

  • Program expense growth: -14.3% per year; rating input score 0; 2nd percentile among comparable filings
  • Revenue growth: 5.9% per year; rating input score 100; 44th percentile among comparable filings
  • Asset growth: 5.4% per year; rating input score 100; 35th percentile among comparable filings

Details

  • Where the money goes: 0% of revenue deployed · 0% of spending went to programs
  • Governance: 11 of 12 board members independent · 5 of 8 filing controls reported
  • Programs: 3 filed program accomplishments · $5.7M in reported program spending
  • Leadership: top reported pay $251K · 11 people listed · 0 of 6 pay-setting controls reported
  • Consistency: 11 of 12 current checks pass · 1 finding to review
  • Schedules: 4 filed schedules · includes executive pay
  • Filing history: 16 filing years from 2010 to 2025
  • Contacts: How to reach this organization
  • Money network: 4 filed money-flow records
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Financial Efficiency: Mission deployment rate scored 0/100.
  • High — Financial Efficiency: Program expense ratio scored 0/100.
  • High — Transparency & Controls: Pay-setting controls scored 0/100.
  • Review — Accountability: Governance controls: 2 of 7 not reported.
  • High — Growth: Program expense growth scored 0/100.
  • Moderate — Sustainability: Operating margin scored 31/100.
  • Moderate — Transparency & Controls: Functional expense sum did not reconcile in the filed values.
  • High — Sustainability: Total-asset coverage ratio scored 26/100.
  • High — Sustainability: Officer compensation ratio scored 29/100.