Better Business Bureau
Nonprofit profile at a glance
- EIN
- 741116918
- IRS 990 coverage
- 2010–2024
- Forms available
- Form 990 2024
- Location
- Austin, TX, USA
- Phone
- 5124454748
- Rating confidence
- Limited
Reported finances
- Revenue
- $13,393,714
- Expenses
- $14,104,946
- Assets
- $12,250,974
- Liabilities
- $3,520,732
Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.
Leadership & pay
44 people listed
Executive titles in this filing
- CARRIE ANGELL (PRESIDENT)
- ANGELL CARRIE (CEO)
- LEFFINGWELL BETHANY ANNE (EXECUTIVE DIRECTOR OF DEVELOPMENT)
Highest reported compensation
- ANGELL CARRIE (CEO): $789,855 total reported compensation
- RUDIO COLLEEN (CSO): $288,240 total reported compensation
- MARAIS FRANCOIS (VP OF SALES): $236,289 total reported compensation
Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.
Overview
Mission
Bbb's mission is to be the leader in advancing marketplace trust. Bbb accomplishes this mission by:- developing measures, programs, and services for the protection of the general public- encouraging and supporting best practices by engaging with and educating consumers and businesses- celebrating marketplace role models- calling out and addressing substandard marketplace behavior- creating a community of trustworthy businesses and charities
What it reported doing in 2024
Earned over $6.3 million in media coverage value, showcasing bbb's leadership in marketplace trust across seven major Texas regions. Expanded partnership with the nfl alumni association, hosting the small business training camp series. Led military and veteran outreach initiatives through bbb military line and military makeover partnership. Supported 11.4m website visits and 7.7m page views by consumers honored as one of the best non-profits to work for in the united states by the non-profit times honored as one of the best places to work for in Texas by austin american-statesman
Operating model
- Revenue model
- Earned-program. 98% of the money available for current operations came from fees and other program revenue.
- Distribution model
- Cannot be determined from the filing. The filing does not provide enough consistent spending detail to tell whether the nonprofit works directly or through others.
The verdict
- The available evidence is not sufficient to produce an overall rating for this filing. This is not a warning sign.
Rating breakdown
- Financial Efficiency: NotEnoughData
- Transparency & Controls: 94
- Accountability: 95
- Sustainability: 23
- Growth: 60
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: Limited
- Program expense ratio: Limited
- Fundraising efficiency: Limited
Transparency & Controls
- Consistency checks: 90%; rating input score 90; 3rd percentile among comparable filings
- Pay-setting controls: 6 of 6 controls in place; rating input score 100
- Compensation committee: Pass
- Independent consultant: Pass
- Other Form 990s reviewed: Pass
- Written employment contract: Pass
- Compensation survey or study: Pass
- Board or committee approval: Pass
- Foreign activity oversight: Limited
- Grant itemization coverage: Limited
- Major donor itemization: Limited
- Related-party transparency: Limited
Accountability
- Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
- Governance controls: 8 of 9 controls in place; rating input score 89
- Conflict-of-interest policy: Pass
- Whistleblower policy: Pass
- Document-retention policy: Pass
- CEO compensation review process: Pass
- Other executive compensation review process: Pass
- Form 990 shared with the board: Fail
- Board meeting minutes documented: Pass
- Audit committee oversight: Pass
- Independent financial-statement audit: Pass
Sustainability
- Operating margin: -5.3%; rating input score 16; 16th percentile among comparable filings
- Total-asset coverage ratio: 0.87; rating input score 31; 31st percentile among comparable filings
- Liabilities to assets ratio: 0.29; rating input score 48; 48th percentile among comparable filings
- Officer compensation ratio: 17.6%; rating input score 5; 5th percentile among comparable filings
Growth
- Program expense growth: Limited
- Revenue growth: 9.3% per year; rating input score 100; 71st percentile among comparable filings
- Asset growth: 11.9% per year; rating input score 100; 72nd percentile among comparable filings
Details
- Where the money goes: Financial trends and filed revenue, expense, asset, and liability detail
- Governance: 33 of 33 board members independent · 8 of 9 filing controls reported
- Programs: 4 filed program accomplishments
- Leadership: top reported pay $790K · 44 people listed · 6 of 6 pay-setting controls reported
- Highest-paid contractors: 5 contractors listed · $1.1M reported
- Consistency: 12 of 13 current checks pass · 1 finding to review
- Schedules: 4 filed schedules · includes executive pay
- Filing history: 14 filing years from 2010 to 2024
- Contacts: How to reach this organization
- Money network: 10 filed money-flow records
- Related organizations: 2 filed related-organization links
- Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
- People: Everyone the filings name, and which of them the filings identify by more than a name.
Key Signals
Signals prioritize questions for review. They are not findings of misconduct.
- High — Sustainability: Operating margin scored 16/100.
- Review — Transparency & Controls: Schedule R controlled transactions itemized did not reconcile in the filed values.
- Moderate — Sustainability: Total-asset coverage ratio scored 31/100.
- Review — Accountability: Governance controls: Form 990 shared with the board not reported.
- High — Sustainability: Officer compensation ratio scored 5/100.
- Moderate — Sustainability: Liabilities to assets ratio scored 48/100.