Austin Area Mental Health Consumers

Nonprofit profile at a glance

EIN
743002717
IRS 990 coverage
2018–2024
Forms available
Form 990 2024, Form 990-EZ 2017
Location
Austin, TX, USA
Phone
5124423366
Rating
79
Verdict
SUPPORTED
Rating confidence
Moderate
Sector
Mental Health Treatment F31 Psychiatric, Mental Health Hospital

Official website

Reported finances

Revenue
$1,091,960
Expenses
$893,110
Assets
$424,559
Liabilities
$1,015

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

7 people listed

Executive titles in this filing

  • Shannon Carr (Executive Director)
  • Simone Pollard (Vice President)
  • Duncan Cormie (Chairman - President)

Highest reported compensation

  • Shannon Carr (Executive Director): $39,045 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Austin Mental Health Community (AMHC) provides peer-driven programs designed to support, empower, and connect individuals throughout their mental health journey. Our Warm Line offers a safe and welcoming space where trained Warm Line Operators engage with peers, actively listen, and offer support based on lived experience. Callers often report feeling heard, understood, and encouraged. In addition, our organization is a trusted hub for Information and Referral services, with nearly one in three inquiries focused on accessing mental or physical health resources. We are committed to ensuring that individuals, families, and service providers can rely on us as a reputable, knowledgeable connection to community supports.

What it reported doing in 2024

Our Peer Crisis Recovery Program is the first peer-driven crisis support initiative in the Austin area. Recognizing that crisis unfolds in stages, we provide care before, during, and after hospitalization or acute episodes of distress. Supports include WRAP education, crisis intervention, warm line support, in-hospital peer engagement, and community reintegration assistance. Whether someone is anxious, overwhelmed, or transitioning back to everyday life after treatment, our peer practitioners help build safety, recovery skills, and connection. AMHC also supports growth and community involvement through our Volunteer Program and our new Peer Mentor Outreach Team (PMOT). Volunteers receive work-readiness training-such as organizational skills, data entry, filing, and professional responsibility-while gaining confidence and purpose in a recovery-oriented environment under the supervision of a certified Peer Supervisor. The PMOT program expands access by meeting individuals where they are, including those who remain homebound after COVID or who face transportation or mobility barriers. Once paired with a peer mentor, participants receive personalized support, resource navigation, and consistent peer connection in their home or community. Additionally, our Peer Specialist Supervision services ensure Certified Peer Specialists receive professional guidance, mentorship, and skill development to confidently deliver high-quality, trauma-informed, recovery-oriented support. Together, these programs create a community where lived experience is valued, hope is restored, and recovery is possible.

Operating model

Revenue model
Mixed. Its operating money came from several sources; no one source provided a clear majority.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

SUPPORTED - A large share of available resources goes toward mission work and the filed numbers largely add up. Total assets are small relative to annual expenses; liquid coverage is unknown and some filing-based governance responses are negative or unanswered.

Rating breakdown

  • Financial Efficiency: 67
  • Transparency & Controls: 85
  • Accountability: 95
  • Sustainability: 57
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 69.2%; rating input score 69
  • Program expense ratio: 84.6%; rating input score 85
  • Fundraising efficiency: Limited

Transparency & Controls

  • Consistency checks: 90.9%; rating input score 91; 8th percentile among comparable filings
  • Pay-setting controls: Limited
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
  • Governance controls: 7 of 8 controls in place; rating input score 88
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: NotApplicable
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Fail

Sustainability

  • Operating margin: 18.2%; rating input score 74; 74th percentile among comparable filings
  • Total-asset coverage ratio: 0.48; rating input score 22; 22nd percentile among comparable filings
  • Liabilities to assets ratio: 0; rating input score 77; 77th percentile among comparable filings
  • Officer compensation ratio: 4.4%; rating input score 55; 55th percentile among comparable filings

Growth

  • Program expense growth: 22.9% per year; rating input score 100; 85th percentile among comparable filings
  • Revenue growth: 23.1% per year; rating input score 100; 88th percentile among comparable filings
  • Asset growth: 33.1% per year; rating input score 100; 92nd percentile among comparable filings

Details

  • Where the money goes: 69.2% of revenue deployed · 84.6% of spending went to programs
  • Governance: 7 of 7 board members independent · 7 of 8 filing controls reported
  • Programs: 3 filed program accomplishments · $755K in reported program spending
  • Leadership: top reported pay $39K · 7 people listed
  • Consistency: 24 of 25 current checks pass · 1 finding to review
  • Schedules: 4 filed schedules · includes major donors
  • Filing history: 7 filing years from 2018 to 2024
  • Contacts: How to reach this organization
  • Money network: 2 filed money-flow records
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Sustainability: Total-asset coverage ratio scored 22/100.
  • Review — Accountability: Governance controls: Independent financial-statement audit not reported.
  • Moderate — Transparency & Controls: Schedule A contributions reconciliation did not reconcile in the filed values.
  • Review — Sustainability: Officer compensation ratio scored 55/100.