At The Crossroads

What it reported doing in 2024

Our direct service work is composed of street outreach, one-on-one counseling and food and supply support. Across all of our services, atc disseminated approximately $145,000 worth of supplies, including hot meals, fresh groceries, food boxes from our food pantry, hygiene and harm reduction supplies, and clothing in fy25. Outreach currently occurs two nights a week. Counselors walk the streets of the downtown/tenderloin area and offer much-needed supplies like snacks, hygiene items, and socks. When they see us night after night, individuals slowly begin to trust us and turn to us for support. Atc made 1,560 contacts with approximately 175 young people through street outreach over the last fiscal year. One-to-one counseling is the next level of our services at atc. Counselors meet with individuals during the daytime with the goal of developing healthy, long-term, unconditionally supportive relationships. Through the relationships we help clients identify and achieve their personal goals, developing the tools and plans to make them happen. This may include connecting clients with other agencies that can assist in meeting their needs for example housing attainment, employment readiness, and addressing more serious mental health and substance use issues. We support clients through the entire process to reduce barriers and help navigate challenges in a difficult bureaucracy. In fy25, atcs counselors had 1,011 counseling conversations with 175 counseling clients. We provided our counseling clients with at least 215 referrals to over 50 agencies. 90% of these clients achieved one or more of their individual life goals, including improving their housing, addressing their mental and physical health needs, finding employment, and returning to school and more.

Financial Efficiency

• Mission deployment rate: 89.1%; rating input score 89
• Program expense ratio: 50.8%; rating input score 51
• Fundraising efficiency: $4.83 raised per $1 spent on fundraising; rating input score 17; 17th percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
• Pay-setting controls: 0 of 6 controls in place; rating input score 0
  • Compensation committee: Missing
  • Independent consultant: Missing
  • Other Form 990s reviewed: Missing
  • Written employment contract: Missing
  • Compensation survey or study: Missing
  • Board or committee approval: Missing
• Foreign activity oversight: Limited
• Grant itemization coverage: 100%; rating input score 100; 76th percentile among comparable filings
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 77.8%; rating input score 78; 17th percentile among comparable filings
• Governance controls: 6 of 8 controls in place; rating input score 75
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: NotApplicable
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Fail
  • Independent financial-statement audit: Fail

Sustainability

• Operating margin: -75.4%; rating input score 2; 2nd percentile among comparable filings
• Total-asset coverage ratio: 0.91; rating input score 40; 40th percentile among comparable filings
• Liabilities to assets ratio: 0.02; rating input score 64; 64th percentile among comparable filings
• Officer compensation ratio: 18.7%; rating input score 16; 16th percentile among comparable filings

Growth

• Program expense growth: -4.1% per year; rating input score 0; 9th percentile among comparable filings
• Revenue growth: 0.6% per year; rating input score 100; 17th percentile among comparable filings
• Asset growth: 6.4% per year; rating input score 100; 45th percentile among comparable filings