Asian Counseling and Referral Service

What it reported doing in 2024

Aging and adult services: the aging and adult services (aas) plays a vital role in supporting low-income, diverse asian, and native hawaiian/pacific islander (a&nh/pi) seniors, mostly living in the king county area. Through its four core programs - title xix case management, community living connections, health home and care transitions, and club bamboo senior center - the aas department promotes the health and well-being of its focus population by creating opportunities for the clients and their families to have access to culturally, and linguistically appropriate comprehensive, and integrated services either within the agency or through the community partners. In 2024, the aas department served over 5,536 clients across all its programs. The title xix case management (cm) program served a total of unduplicated 4,250 homebound elderly and adults with disabilities in 2024. This program helps seniors and adults with disabilities to function safely and thrive at home with their family and friends. The program's multilingual staff conducts person-centered assessments to identify client's needs and create a holistic care plan. They also connect clients to paid providers for assistance with basic activities of daily living, and coordinate with department of social and health services (dshs) to care for those recently released from acute and subacute settings. The community living connection (clc) program is dedicated to supporting and advocating for adults facing aging and disability issues. In 2024, the program served a total of 452 clients. The multilingual clc specialists provide easy access to information and create linkages with community resources to address current or future needs such as health insurance, medicare, medicaid, housing, social activities and demands of long-term care. Clc specialists can meet with clients in person or by phone to identify needs and create a plan of care to ensure those needs are met.the health home program offers comprehensive, long-term coordination of medical and social services for medicaid-eligible clients. This program focuses on improving the management of chronic conditions by developing a person-centered health action plan and facilitating community referrals. The goal is to promote and empower clients to manage their health and wellbeing in the community setting. On the other hand, the care transition program provides short term coordination for adult clients transitioning back to living in the community after a hospital stay. The program ensures that clients receive the necessary support to maintain stability and manage their health effectively in the community setting. Throughout 2024, a total of 285 clients benefitted from services provided by both health home and care transitions programs. And the club bamboo senior center, serves a&nh/p clients aged 55 and older, by creating a safe and welcoming space and providing access to services that meet the clients' physical and social service needs. Through club bamboo, seniors can participate in evidence-based and evidence-informed programs, as well as other meaningful and familiar activities. These activities are both culturally and linguistically accessible both in person and virtually. In 2024, club bamboo senior center served 549 unduplicated clients."

Financial Efficiency

• Mission deployment rate: 88.3%; rating input score 88
• Program expense ratio: 86.1%; rating input score 86
• Fundraising efficiency: $28.45 raised per $1 spent on fundraising; rating input score 65; 65th percentile among comparable filings

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
• Pay-setting controls: 5 of 6 controls in place; rating input score 83
  • Compensation committee: Pass
  • Independent consultant: Missing
  • Other Form 990s reviewed: Pass
  • Written employment contract: Pass
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: 100%; rating input score 100; 72nd percentile among comparable filings
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
• Governance controls: 9 of 9 controls in place; rating input score 100
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: -2.3%; rating input score 23; 23rd percentile among comparable filings
• Total-asset coverage ratio: 1.01; rating input score 36; 36th percentile among comparable filings
• Liabilities to assets ratio: 0.18; rating input score 62; 62nd percentile among comparable filings
• Officer compensation ratio: 5.4%; rating input score 47; 47th percentile among comparable filings

Growth

• Program expense growth: 9.9% per year; rating input score 100; 70th percentile among comparable filings
• Revenue growth: 9.7% per year; rating input score 100; 73rd percentile among comparable filings
• Asset growth: 5.5% per year; rating input score 100; 39th percentile among comparable filings