Afmc

What it reported doing in 2024

Mcaid beneficiary relations & net administration contract / call center servicesthrough this contract, we have four state agencies that avail themselves of afmc's services for their clients: division of medical services (dms); division of county operations (dco); division of aging, adult & behavioral health services (daabhs); division of provider services & quality assurance. Through the deliverables of this contract, we perform two primary functions: (1) serve to liaise between the state provider network and the state agencies, and (2) serve the clients of the respective state agencies. Our mission is to provide valuable customer service for all individuals who are eligible for services through Arkansas's social services systems, primarily the medicaid program. We perform outreach to educate and seek feedback from the providers of Arkansas to ensure sufficient access to health care and medical resources. We offer services to clients receiving benefits through the state's medicaid program as well as clients seeking mental health, substance use, and opioid use disorder assistance. We serve our internal and external clients with customized, efficient, and effective services to ensure access to needed resources and services to promote the highest probability of success in their daily lives. We accomplish this through purposeful growth and sustainable profitability with experienced cutting-edge systems, processes, and standards as well as a staff dedicated to serving people with excellence. Our outreach, education, communication, and contact service center activities demonstrate our mission as we educate those with whom we interact, resolve their inquiries, and ensure access to necessary services. This contract continues to grow while meeting all deliverables.

Financial Efficiency

• Mission deployment rate: 96.3%; rating input score 96
• Program expense ratio: 93.2%; rating input score 93
• Fundraising efficiency: Limited

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
• Pay-setting controls: 1 of 6 controls in place; rating input score 17
  • Compensation committee: Missing
  • Independent consultant: Missing
  • Other Form 990s reviewed: Missing
  • Written employment contract: Missing
  • Compensation survey or study: Missing
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: Limited
• Major donor itemization: Yes; rating input score 100
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
• Governance controls: 9 of 9 controls in place; rating input score 100
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: -2.3%; rating input score 23; 23rd percentile among comparable filings
• Total-asset coverage ratio: 1.03; rating input score 37; 37th percentile among comparable filings
• Liabilities to assets ratio: 0.12; rating input score 70; 70th percentile among comparable filings
• Officer compensation ratio: 9.5%; rating input score 22; 22nd percentile among comparable filings

Growth

• Program expense growth: 5.3% per year; rating input score 100; 44th percentile among comparable filings
• Revenue growth: 7% per year; rating input score 100; 59th percentile among comparable filings
• Asset growth: 5.4% per year; rating input score 100; 38th percentile among comparable filings