Arcadia Community Services

What it reported doing in 2024

Statement of community benefitin 2010, arcadia community services, a nonprofit corporation, was organized to support the mission, programs, and services of arcadia retirement residence (arcadia) and craigside retirement residence (15 craigside) and coordinate the efforts of our family of companies, including our home and community based programs. In 2011, 15 craigside completed building its new life plan community (lpc) and began operations. Together with the other related arcadia support organizations, the arcadia foundation (taf), arcadia home health services (ahhs), arcadia elder services (aes), arcadia at home (aah), arcadia adult day care and day health center (aadcdh), and hale ola kino by arcadia (hoka), the arcadia family of companies (afc) acts as a unified organization in providing benefit to the residents, clients and members they serve, as well as to the honolulu community at large, with the core purpose of serving and protecting the lives of Hawaii's kupuna (hawaiian: elders).arcadia is Hawaii's oldest pre-eminent lpc and is the first lpc in Hawaii accredited by the commission on accreditation of rehabilitation facilities and the continuing care accreditation commission (carf-ccac). Arcadia offers lifetime residency with a continuum of care that begins with independent living in one's apartment with access to an array of activities, wellness programs, health care services, food, personal assistance, if requested, security, maintenance, housekeeping and linen service, and along the continuum, if needed, assisted living, skilled and intermediate long term care, special care for those who develop alzheimer's disease and dementia, and end of life care. 15 craigside offers programs and services similar to arcadia, and aah offers a similar life-care guarantee and program while a member resides in their home.arcadia, and its family of companies, are guided by a vision that calls every company to provide optimum effort in support of its residents, clients and members, and to provide benefits and services to seniors in the greater community. Throughout arcadia's 56-year history, it has consistently demonstrated a clear and consistent charitable purpose: providing senior living and care in a gracious, compassionate and dynamic environment with a superior continuum of assured lifetime care to meet the spiritual, physical and social needs of every resident. In 2005, arcadia began to document the ways afc has served the Hawaii community. The following are examples of the many ways in which afc and its personnel have served the community in 2024. The estimated total value of the community benefits provided was over $1,878,000.1. Uncompensated (charity care)arcadia and 15 craigside continued to provide services to residents and members who have exhausted their funds, as long as they have not willfully depleted their assets. During 2024, these services, if valued at the usual and customary amounts charged by the communities, amounted to $593,987 at arcadia and $871,083 at 15 craigside. Arcadia, 15 craigside and aah also provided health care services at reduced rates to residents and members who required assistance. Difference in rates amounted to $10,678 for arcadia.2. Hospice careduring 2024, arcadia and 15 craigside continued with a program of providing end of life care and supportive care, in connection with local medicare certified hospice organizations, to short-term residents who have been admitted directly into arcadia's and 15 craigside's respective health care centers without previously being residents of arcadia or 15 craigside. 3. Support for arcadia's health care centerthe arcadia memorial irrevocable trust fund under taf provided $64,806 in additional services and items of care and comfort not otherwise provided, for the benefit of the residents residing in arcadia's health care center. Services included entertainment, a walking-companion program, as well as other personal services such as massages, manicures and ped

Financial Efficiency

• Mission deployment rate: Limited
• Program expense ratio: Limited
• Fundraising efficiency: Limited

Transparency & Controls

• Consistency checks: 81.8%; rating input score 82; 3rd percentile among comparable filings
• Pay-setting controls: 0 of 6 controls in place; rating input score 0
  • Compensation committee: Missing
  • Independent consultant: Missing
  • Other Form 990s reviewed: Missing
  • Written employment contract: Missing
  • Compensation survey or study: Missing
  • Board or committee approval: Missing
• Foreign activity oversight: Limited
• Grant itemization coverage: Limited
• Major donor itemization: Limited
• Related-party transparency: Limited

Accountability

• Independent voting board: 83.3%; rating input score 83; 25th percentile among comparable filings
• Governance controls: 7 of 9 controls in place; rating input score 78
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Fail
  • Other executive compensation review process: Fail
  • Form 990 shared with the board: Pass
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: Limited
• Total-asset coverage ratio: Limited
• Liabilities to assets ratio: 1; rating input score 6; 6th percentile among comparable filings
• Officer compensation ratio: Limited

Growth

• Program expense growth: -26.4% per year; rating input score 0; 13th percentile among comparable filings
• Revenue growth: -13.5% per year; rating input score 0; 26th percentile among comparable filings
• Asset growth: -3.8% per year; rating input score 0; 24th percentile among comparable filings