American Productivity & Quality Center Inc

What it reported doing in 2024

Research Projects and Benchmarking: APQC conducts research on what drives high performance inside specific processes that are core to organizational viability and found in both public and private sectors. This includes providing methodologies, know-how, data, infrastructure, oversight and management. As part of its research program, APQC maintains both qualitative and quantitative repositories, question libraries, and taxonomies that are accessed via apqc.org by hundreds of thousands of individuals each year. Continued on Schedule O In order to provide valid, reliable and trusted quantitative data at no additional cost to our members and the public at large, APQC maintains the Open Standard Benchmarking repository. The repository includes a library of industry process frameworks, maturity models and over 3,600 corresponding performance measures that cover activities and tasks performed in organizations throughout the world. The benchmarking repository houses data provided from over 50,000 organizations making up over 3,600 corresponding performance measures and 4,500,000 data points from which the benchmarks are derived and then provided back out to the public. APQC estimates that its reach within member organizations is over 38 million individuals that have access to and available use of the research findings and services we provide. Participants in this body of research complete detailed data collection instruments; data is then validated, analysis is performed and detailed reports are created reflecting the participating entities' gaps in performance against the data sets and their unique areas of improvement identified in order to reach optimal performance levels. Reporting includes performance gaps, trends, drivers behind high performance, and best practice insights. Reports are provided through Open Standards Benchmarking at no cost to the user and are valued at over $5,000 per report.In order to provide qualitative best practice information, APQC conducts hundreds of research projects annually that are designed to collect best practices and codify performance characteristics of high performing organizations in such a way that they can be shared broadly. The APQC Resource Library includes more than 6,300 content items and grows at a rate of 20% per year, including best practice reports, case studies, white papers, specific process trends and corresponding best practices, metrics, tools and templates.Additional dissemination of APQC's content, including Process Classification Frameworks, Maturity Models and Benchmarks, is done through partnerships with management consulting firms and trade and industry associations. Both management consulting firms and associations have a much broader reach, touching more individuals through their work than APQC is capable of achieving. Through these partnerships APQC is able to provide data to millions of individuals who ultimately apply the data for the purpose of improving in areas such as generating higher productivity, improved quality of products and services and deriving cost savings inside organizations at no additional cost to the end user. Further dissemination is conducted via the publishing of reports, publications, white papers, speaking engagements and web-based events designed to share knowledge broadly.

Financial Efficiency

• Mission deployment rate: 70.8%; rating input score 71
• Program expense ratio: 83.7%; rating input score 84
• Fundraising efficiency: Limited

Transparency & Controls

• Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
• Pay-setting controls: 5 of 6 controls in place; rating input score 83
  • Compensation committee: Pass
  • Independent consultant: Pass
  • Other Form 990s reviewed: Missing
  • Written employment contract: Pass
  • Compensation survey or study: Pass
  • Board or committee approval: Pass
• Foreign activity oversight: Limited
• Grant itemization coverage: 100%; rating input score 100; 72nd percentile among comparable filings
• Major donor itemization: Limited
• Related-party transparency: Limited

Accountability

• Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
• Governance controls: 8 of 9 controls in place; rating input score 89
  • Conflict-of-interest policy: Pass
  • Whistleblower policy: Pass
  • Document-retention policy: Pass
  • CEO compensation review process: Pass
  • Other executive compensation review process: Pass
  • Form 990 shared with the board: Fail
  • Board meeting minutes documented: Pass
  • Audit committee oversight: Pass
  • Independent financial-statement audit: Pass

Sustainability

• Operating margin: 11.1%; rating input score 70; 70th percentile among comparable filings
• Total-asset coverage ratio: 2.19; rating input score 65; 65th percentile among comparable filings
• Liabilities to assets ratio: 0.19; rating input score 61; 61st percentile among comparable filings
• Officer compensation ratio: 24%; rating input score 2; 2nd percentile among comparable filings

Growth

• Program expense growth: 3.9% per year; rating input score 100; 33rd percentile among comparable filings
• Revenue growth: 3.4% per year; rating input score 100; 29th percentile among comparable filings
• Asset growth: 10.4% per year; rating input score 100; 67th percentile among comparable filings