Access Services

Legal name: Access Services Inc

Nonprofit profile at a glance

EIN
232003056
IRS 990 coverage
2009–2024
Official website data refreshed
Sep 2026
Forms available
Form 990 2024
Location
Orwigsburg, PA, US
Phone
215-285-1019
Rating
84
Verdict
STRONG
Rating confidence
Moderate

Official website

Reported finances

Revenue
$51,694,137
Expenses
$49,394,362
Assets
$26,637,895
Liabilities
$9,621,711

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

15 people listed

Executive titles in this filing

  • SUSAN STEEGE (PRESIDENT AND CEO)
  • SCOTT MCMULLAN (VICE PRESIDENT OF FINANCE)
  • JANICE KNOWLTON (VICE PRESIDENT OF IDA)

Highest reported compensation

  • SUSAN STEEGE (PRESIDENT AND CEO): $281,820 total reported compensation
  • LISA AUERBACH (CFAO (TO APR '25)): $232,315 total reported compensation
  • JESSICA FENCHEL (COPO): $227,999 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

To empower and serve individuals and families in need of support through innovative services that improve their ability to live fulfilling lives in the community.

What it reported doing in 2024

Behavioral health services recognize the value of community and relationships in healing and wellness. Access services provides a variety of programs that support the lifespan - from 18 months through all of adulthood - and meet needs across crisis intervention to long-term support delivered to individuals and families. These services include programs focused on serving our unhoused populations and working with people to meet housing needs. We believe every person needs to build a life worth living. Our services are, by design, person-centered so that the individuals we serve and their goals, remain the primary focus. We seek to partner with other providers and resources to maximize outcomes for those we collectively serve and to integrate health for the whole person.

Operating model

Revenue model
Other-operating. 81% of the money available for current operations came from other operating revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Total assets are small relative to annual expenses; liquid coverage is unknown and expenses are high relative to revenue.

Rating breakdown

  • Financial Efficiency: 87
  • Transparency & Controls: 79
  • Accountability: 93
  • Sustainability: 41
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 85.4%; rating input score 85
  • Program expense ratio: 89.3%; rating input score 89
  • Fundraising efficiency: $189.32 raised per $1 spent on fundraising; rating input score 90; 90th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 68th percentile among comparable filings
  • Pay-setting controls: 3 of 6 controls in place; rating input score 50
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Pass
    • Written employment contract: Missing
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 87.5%; rating input score 88; 34th percentile among comparable filings
  • Governance controls: 9 of 9 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 4.4%; rating input score 54; 54th percentile among comparable filings
  • Total-asset coverage ratio: 0.54; rating input score 20; 20th percentile among comparable filings
  • Liabilities to assets ratio: 0.36; rating input score 49; 49th percentile among comparable filings
  • Officer compensation ratio: 3.1%; rating input score 36; 36th percentile among comparable filings

Growth

  • Program expense growth: 4.3% per year; rating input score 100; 33rd percentile among comparable filings
  • Revenue growth: 4.5% per year; rating input score 100; 38th percentile among comparable filings
  • Asset growth: 8.1% per year; rating input score 100; 59th percentile among comparable filings

Details

  • What they do: 1 programs and campaigns described on the official site · 1 operating location identified
  • Where the money goes: 85.4% of revenue deployed · 89.3% of spending went to programs
  • Governance: 7 of 8 board members independent · 9 of 9 filing controls reported
  • Programs: 3 filed program accomplishments · $44.1M in reported program spending
  • Leadership: top reported pay $282K · 15 people listed · 3 of 6 pay-setting controls reported
  • Consistency: 33 of 33 current checks pass
  • Schedules: 5 filed schedules · includes major donors and executive pay
  • Filing history: 16 filing years from 2009 to 2024
  • Contacts: How to reach this organization
  • Money network: 8 filed money-flow records
  • Related organizations: Filed and resolved organization relationships.
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Sustainability: Total-asset coverage ratio scored 20/100.
  • Review — Sustainability: Operating margin scored 54/100.
  • Moderate — Sustainability: Officer compensation ratio scored 36/100.
  • Moderate — Sustainability: Liabilities to assets ratio scored 49/100.