211Info

Nonprofit profile at a glance

EIN
930784586
IRS 990 coverage
2010–2024
Forms available
Form 990 2024
Location
Portland, OR, USA
Phone
5032263099
Rating
88
Verdict
STRONG
Rating confidence
Moderate
Sector
Hot Line, Crisis Intervention Services

Official website

Reported finances

Revenue
$9,224,159
Expenses
$9,014,469
Assets
$9,722,849
Liabilities
$1,651,241

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

12 people listed

Executive titles in this filing

  • DANIEL HERMAN (CEO)

Highest reported compensation

  • DANIEL HERMAN (CEO): $188,655 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Our central hub empowers Oregon and southwest Washington communities by helping people identify, navigate and connect with the local resources they need.

What it reported doing in 2024

Specialty programs: in addition to comprehensive information and referral, a statewide database of records from 3,000 organizations, outreach and data reporting, 211info provides specialty programs that offer a deeper level of education, advocacy and subject-area expertise. Emergency reponse: the agency serves as a triage point for public inquiry during local and statewide disaster response, using faqs and scripts that convey authoritative messaging. Utilizing our contact center and robust social media communications, 211info provides reliable and accessible information during rapidly changing conditions. Specialty programs: 211info provides expertise in areas including coordinated entry into housing/shelter; maternal and child health; food resources; and supports for low-income people who must travel to access breast cancer treatment. Some examples of this work include:- as part of the coordinated entry system for multnomah county's homeless families system of care, 211info provides a single point of contact for programs that support families experiencing homelessness, including a 24/7 contact center, shelter referrals, transportation options, and data entry to input family information into the homeless management information system used by all participating agencies. 211info specialists coordinate meetings between families and county housing team members; specialists also manage waitlists for housing placement. These programs include doing screenings for homeless veterans.- working with the Oregon health authority, 211info provides expert staff and reports on women and children's access to health care, food, sexual and reproductive health care, pregnancy supports, and immunizations.- 211info's parent educators offer child development information and referrals to child care, parenting supports, early assessment, special education, trauma-informed treatment programs and related programs. Families contacting 211info are informed about state tanf and erdc programs.

Operating model

Revenue model
Grant-funded. 75% of the money available for current operations came from government grants.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Some filing-based governance responses are negative or unanswered and expenses are high relative to revenue.

Rating breakdown

  • Financial Efficiency: 89
  • Transparency & Controls: 89
  • Accountability: 90
  • Sustainability: 46
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 87.9%; rating input score 88
  • Program expense ratio: 89.6%; rating input score 90
  • Fundraising efficiency: $121.28 raised per $1 spent on fundraising; rating input score 88; 88th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
  • Pay-setting controls: 5 of 6 controls in place; rating input score 83
    • Compensation committee: Pass
    • Independent consultant: Missing
    • Other Form 990s reviewed: Pass
    • Written employment contract: Pass
    • Compensation survey or study: Pass
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 63rd percentile among comparable filings
  • Governance controls: 6 of 8 controls in place; rating input score 75
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: NotApplicable
    • Form 990 shared with the board: Fail
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Fail

Sustainability

  • Operating margin: 2.3%; rating input score 42; 42nd percentile among comparable filings
  • Total-asset coverage ratio: 1.08; rating input score 40; 40th percentile among comparable filings
  • Liabilities to assets ratio: 0.17; rating input score 48; 48th percentile among comparable filings
  • Officer compensation ratio: 2.1%; rating input score 75; 75th percentile among comparable filings

Growth

  • Program expense growth: 14.3% per year; rating input score 100; 76th percentile among comparable filings
  • Revenue growth: 13.1% per year; rating input score 100; 78th percentile among comparable filings
  • Asset growth: 21.4% per year; rating input score 100; 86th percentile among comparable filings

Details

  • Where the money goes: 87.9% of revenue deployed · 89.6% of spending went to programs
  • Governance: 11 of 11 board members independent · 6 of 8 filing controls reported
  • Programs: 3 filed program accomplishments · $8.1M in reported program spending
  • Leadership: top reported pay $189K · 12 people listed · 5 of 6 pay-setting controls reported
  • Highest-paid contractors: 2 contractors listed · $537K reported
  • Consistency: 30 of 30 current checks pass
  • Schedules: 6 filed schedules · includes major donors and executive pay
  • Filing history: 15 filing years from 2010 to 2024
  • Contacts: How to reach this organization
  • Money network: 1 filed money-flow record
  • Related organizations: Filed and resolved organization relationships.
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • Review — Accountability: Governance controls: 2 of 8 not reported.
  • Moderate — Sustainability: Operating margin scored 42/100.
  • Moderate — Sustainability: Total-asset coverage ratio scored 40/100.
  • Moderate — Sustainability: Liabilities to assets ratio scored 48/100.