211 Maine Inc

Nonprofit profile at a glance

EIN
300194364
IRS 990 coverage
2010–2024
Forms available
Form 990 2024
Location
Portland, ME, USA
Phone
2078741000
Rating
79
Verdict
SUPPORTED
Rating confidence
Moderate
Sector
Single Organization Support

Official website

Reported finances

Revenue
$1,419,436
Expenses
$1,492,360
Assets
$849,448
Liabilities
$549,143

Source: IRS Form 990. Selected filing: tax year 2024. Amounts in USD.

Leadership & pay

9 people listed

Executive titles in this filing

  • Dan Coyne (Director/President/CEO)
  • Elizabeth Cotter Schlax (Past Director/President/CEO)
  • Shirar Patterson (President)
  • Courtney Yeager (Vice President)

Highest reported compensation

  • Elizabeth Cotter Schlax (Past Director/President/CEO): $214,803 total reported compensation
  • Dan Coyne (Director/President/CEO): $191,713 total reported compensation
  • Kristin Chase Duffy (Chief Operating & Comm. Officer): $151,555 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2024. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

211 Maine helps people in Maine find local resources so they can meet their needs and thrive.

What it reported doing in 2024

211 Maine is a free, confidential program that helps people of all ages find local services that help meet needs. Available 24/7 by phone, text, and online, 211 Maine makes it easy to find information on critical resources such as heating and utility assistance, food pantries, housing and shelter, mental health and substance use recovery services, and more.As a trusted source for Mainers statewide for nearly 20 years, 211 is accessible through a toll-free call (2-1-1 or 866-811-5695), text (898-211), or its online directory at www.211Maine.org. 211 Maine has been a trusted resource for Mainers statewide for nearly 20 years. When someone calls 211 (or 866-811-5695) or texts a Maine zip code to 898-211, they automatically connect to a live person in Maine 24 hours a day, seven days a week. 211 Maine's online directory is also available for the public to search at www.211Maine.org.211 Maine is a partnership between the United Ways of Maine, the Maine Department of Health and Human Services, and The Opportunity Alliance, which operates the contact center.Last year, 211 Maine Specialists fielded approximately 67,008 calls, texts, and emails. The top referral needs statewide from callers were for assistance with electric service payments, heating fuel payments, and housing searches. The program also operates several specialized helplines - including the Opiate Helpline and Problem Gambling Helpline and fielded general questions related to COVID-19 from March 2020 through March 2025.In times of crisis, 211 Maine plays a vital role in emergency response. During natural disasters, it supports Maine Emergency Management Agency by fielding calls, collecting data to assess need and severity, and directing people to heating shelters, cooling centers, and other emergency services.

Operating model

Revenue model
Grant-funded. 69% of the money available for current operations came from government grants.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.

The verdict

SUPPORTED - A large share of available resources goes toward mission work and the filed numbers largely add up. Few specific pay-setting methods are documented in the filing; unanswered boxes are not proof of absence and expenses are high relative to revenue.

Rating breakdown

  • Financial Efficiency: 89
  • Transparency & Controls: 65
  • Accountability: 90
  • Sustainability: 27
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 100%; rating input score 100
  • Program expense ratio: 99.8%; rating input score 100
  • Fundraising efficiency: Limited

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 63rd percentile among comparable filings
  • Pay-setting controls: 0 of 6 controls in place; rating input score 0
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Missing
    • Written employment contract: Missing
    • Compensation survey or study: Missing
    • Board or committee approval: Missing
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 83.3%; rating input score 83; 19th percentile among comparable filings
  • Governance controls: 9 of 9 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: -5.1%; rating input score 24; 24th percentile among comparable filings
  • Total-asset coverage ratio: 0.57; rating input score 26; 26th percentile among comparable filings
  • Liabilities to assets ratio: 0.65; rating input score 12; 12th percentile among comparable filings
  • Officer compensation ratio: 4.4%; rating input score 55; 55th percentile among comparable filings

Growth

  • Program expense growth: 4.9% per year; rating input score 100; 41st percentile among comparable filings
  • Revenue growth: 1.9% per year; rating input score 100; 24th percentile among comparable filings
  • Asset growth: 1.4% per year; rating input score 100; 23rd percentile among comparable filings

Details

  • Where the money goes: 100% of revenue deployed · 99.8% of spending went to programs
  • Governance: 5 of 6 board members independent · 9 of 9 filing controls reported
  • Programs: 1 filed program accomplishment · $1.5M in reported program spending
  • Leadership: top reported pay $215K · 9 people listed · 0 of 6 pay-setting controls reported
  • Highest-paid contractors: 1 contractor listed · $1.4M reported
  • Consistency: 25 of 25 current checks pass
  • Schedules: 6 filed schedules · includes major donors and executive pay
  • Filing history: 15 filing years from 2010 to 2024
  • Contacts: How to reach this organization
  • Money network: Resolved incoming and outgoing counterparties from filed money flows.
  • Related organizations: 2 filed related-organization links
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Transparency & Controls: Pay-setting controls scored 0/100.
  • High — Sustainability: Operating margin scored 24/100.
  • High — Sustainability: Total-asset coverage ratio scored 26/100.
  • High — Sustainability: Liabilities to assets ratio scored 12/100.
  • Review — Sustainability: Officer compensation ratio scored 55/100.