Hope Services Incorporated

Nonprofit profile at a glance

EIN
020703072
IRS 990 coverage
2013–2025
Forms available
Form 990 2025, Form 990-EZ 2014
Location
Land O Lakes, FL, USA
Phone
8136299717
Rating
73
Verdict
SUPPORTED
Rating confidence
Moderate
Sector
Centers to Support the Independence of Specific Populations

Official website

Reported finances

Revenue
$2,464,665
Expenses
$2,108,743
Assets
$1,787,994
Liabilities
$298,237

Source: IRS Form 990. Selected filing: tax year 2025. Amounts in USD.

Leadership & pay

9 people listed

Executive titles in this filing

  • Cindy Bray (Executive Director)
  • David A Caldas (Executive Director of Operations)
  • Conrad J Bray (President)

Highest reported compensation

  • Debora A Keegan (Employment Special): $144,174 total reported compensation
  • Jason Bray (Senior Employment): $134,147 total reported compensation
  • Cindy Bray (Executive Director): $131,026 total reported compensation

Source: IRS Form 990. Selected filing: tax year 2025. Names and roles reflect this filing, not necessarily current officeholders.

Overview

Mission

Hope Services, Incorporated is an organization established to assist in transitioning disabled individuals into employable individuals and helping place them into jobs.

What it reported doing in 2025

Hope Services, Incorporated provided job placement training, employer networking, vocational rehabilitation services and job placement for disabled individuals.

Operating model

Revenue model
Earned-program. 95% of the money available for current operations came from fees and other program revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
  • Includes noncash contributions: Reported contributions include donated property or goods.

The verdict

SUPPORTED - The filed numbers largely add up and a large share of available resources goes toward mission work. Fundraising costs are high for each dollar raised and some filing-based governance responses are negative or unanswered.

Rating breakdown

  • Financial Efficiency: 62
  • Transparency & Controls: 84
  • Accountability: 79
  • Sustainability: 45
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 64.9%; rating input score 65
  • Program expense ratio: 76.2%; rating input score 76
  • Fundraising efficiency: $1.8 raised per $1 spent on fundraising; rating input score 4; 4th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 92.9%; rating input score 93; 14th percentile among comparable filings
  • Pay-setting controls: Limited
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Limited
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 80%; rating input score 80; 16th percentile among comparable filings
  • Governance controls: 7 of 9 controls in place; rating input score 78
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Fail
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Fail
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 14.4%; rating input score 65; 65th percentile among comparable filings
  • Total-asset coverage ratio: 0.85; rating input score 28; 28th percentile among comparable filings
  • Liabilities to assets ratio: 0.17; rating input score 39; 39th percentile among comparable filings
  • Officer compensation ratio: 24.1%; rating input score 11; 11th percentile among comparable filings

Growth

  • Program expense growth: 13.1% per year; rating input score 100; 70th percentile among comparable filings
  • Revenue growth: 17.3% per year; rating input score 100; 83rd percentile among comparable filings
  • Asset growth: 27.1% per year; rating input score 100; 91st percentile among comparable filings

Details

  • Where the money goes: 64.9% of revenue deployed · 76.2% of spending went to programs
  • Governance: 4 of 5 board members independent · 7 of 9 filing controls reported
  • Programs: 1 filed program accomplishment · $1.6M in reported program spending
  • Leadership: top reported pay $144K · 9 people listed
  • Consistency: 28 of 29 current checks pass · 1 finding to review
  • Schedules: 3 filed schedules
  • Filing history: 12 filing years from 2013 to 2025
  • Contacts: How to reach this organization
  • Money network: 7 filed money-flow records
  • Related organizations: Filed and resolved organization relationships.
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Key Signals

Signals prioritize questions for review. They are not findings of misconduct.

  • High — Financial Efficiency: Fundraising efficiency scored 4/100.
  • Review — Accountability: Governance controls: 2 of 9 not reported.
  • High — Sustainability: Total-asset coverage ratio scored 28/100.
  • Moderate — Transparency & Controls: Schedule A contributions reconciliation did not reconcile in the filed values.
  • High — Sustainability: Officer compensation ratio scored 11/100.
  • Moderate — Sustainability: Liabilities to assets ratio scored 39/100.