United Community and Family Servicesinc

Overview

Mission

United community & family services will be the premier community based organization providing health and human services to individuals and families in eastern Connecticut. Mission - united community & family services improves the health and well being of the community. Values - we believe in: striving to meet the needs of the community and the expectations of our clients, providing quality service and pursuing excellence, treating everyone with respect and dignity, providing culturally competent and linguistically appropriate services, working collaboratively with the community, valuing our employees and rewarding integrity, teamwork, innovation and excellence, being accountable fiscally and professionally to all stakeholders, and advocating for our clients, our services and our community.

What it reported doing in 2024

Behavioral health - ucfs provides high quality counseling and psychotherapy to strengthen local adults and families. Such services include special programs to help face gambling problems, as well as balancing work and families. In fy 2025, ucfs conducted 76,664 visits.

Operating model

Revenue model
Other-operating. 64% of the money available for current operations came from other operating revenue.
Distribution model
Direct operator. The filing allocates 100% of reported program-service expenses outside its grant, affiliate-payment, and member-benefit lines. This expense classification does not rule out separately announced grant awards.
  • Includes noncash contributions: Reported contributions include donated property or goods.

Nonprofit profile at a glance

EIN
060653142
IRS 990 coverage
2009–2024
Forms available
Form 990 2024, Form 990-T 2024
Headquarters
Norwich, CT, USA
Phone
8608892375
Rating
82
Verdict
STRONG
Rating confidence
Moderate

Official website

The verdict

STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. Expenses are high relative to revenue and total assets are small relative to annual expenses; liquid coverage is unknown.

Rating breakdown

  • Financial Efficiency: 82
  • Transparency & Controls: 74
  • Accountability: 100
  • Sustainability: 35
  • Growth: 100

Detailed rating inputs

Financial Efficiency

  • Mission deployment rate: 81.2%; rating input score 81
  • Program expense ratio: 80.8%; rating input score 81
  • Fundraising efficiency: $162.08 raised per $1 spent on fundraising; rating input score 89; 89th percentile among comparable filings

Transparency & Controls

  • Consistency checks: 100%; rating input score 100; 62nd percentile among comparable filings
  • Pay-setting controls: 2 of 6 controls in place; rating input score 33
    • Compensation committee: Missing
    • Independent consultant: Missing
    • Other Form 990s reviewed: Pass
    • Written employment contract: Missing
    • Compensation survey or study: Missing
    • Board or committee approval: Pass
  • Foreign activity oversight: Limited
  • Grant itemization coverage: Limited
  • Major donor itemization: Yes; rating input score 100
  • Related-party transparency: Limited

Accountability

  • Independent voting board: 100%; rating input score 100; 66th percentile among comparable filings
  • Governance controls: 9 of 9 controls in place; rating input score 100
    • Conflict-of-interest policy: Pass
    • Whistleblower policy: Pass
    • Document-retention policy: Pass
    • CEO compensation review process: Pass
    • Other executive compensation review process: Pass
    • Form 990 shared with the board: Pass
    • Board meeting minutes documented: Pass
    • Audit committee oversight: Pass
    • Independent financial-statement audit: Pass

Sustainability

  • Operating margin: 0.4%; rating input score 34; 34th percentile among comparable filings
  • Total-asset coverage ratio: 0.85; rating input score 30; 30th percentile among comparable filings
  • Liabilities to assets ratio: 0.3; rating input score 46; 46th percentile among comparable filings
  • Officer compensation ratio: 5.7%; rating input score 44; 44th percentile among comparable filings

Growth

  • Program expense growth: 3.9% per year; rating input score 100; 33rd percentile among comparable filings
  • Revenue growth: 4.8% per year; rating input score 100; 42nd percentile among comparable filings
  • Asset growth: 5.2% per year; rating input score 100; 36th percentile among comparable filings

Details

  • Where the money goes: 81.2% of revenue deployed · 80.8% of spending went to programs
  • Governance: 16 of 16 board members independent · 9 of 9 filing controls reported
  • Programs: 3 filed program accomplishments · $36.2M in reported program spending
  • Leadership: top reported pay $375K · 27 people listed · 2 of 6 pay-setting controls reported
  • Highest-paid contractors: 3 contractors listed · $618K reported
  • Consistency: 38 of 38 current checks pass
  • Schedules: 8 filed schedules · includes major donors and executive pay
  • Filing history: 16 annual filings from 2009 to 2024
  • Contacts: How to reach this organization
  • Money network: 10 filed money-flow records
  • Grant readiness: Federal tax and exclusion status, award history, and grant-maker relationships.
  • People: Everyone the filings name, and which of them the filings identify by more than a name.

Leadership & pay

27 people listed

Highest reported compensation

  • RAMINDRA WALIA (CHIEF MEDICAL OFFICER): $374,953 total reported compensation
  • LILY SINGHAVIRANON (DIRECTOR OF ADULT MEDICINE): $327,567 total reported compensation
  • RAJESH PAREKH (PSYCHIATRIC MEDICAL DIRECT): $325,121 total reported compensation

Source: IRS Form 990. Selected filing: FY2024.