Eliot Community Human Services
Overview
Mission
Eliot transforms lives by delivering compassionate, evidence-based care that promotes healing, hope, and belonging for all children, individuals and families. Eliot’s mission is accomplished by responding with humility to the needs and diversity of the individuals we serve; providing comprehensive services that are individualized, accessible, educational, and strengths-based; delivering high quality, evidence- and measurement-based programming; and valuing, enriching and partnering with our staff, our clients and our communities.
What it reported doing in 2024
Behavioral health services: eliot operates two urgent outpatient mental sites and 3 low threshold housing programs that serve individuals with chronic co-occurring behavioral health and substance abuse disorders. Outreach to the unhoused population across the commonwealth is conducted in state and locally funded shelters, drop in and warming centers, and places not meant for human habitation. Once housing is successfully leveraged through federal, state or local resources, eliot personnel in partnership with various community based organizations health centers using a multi-disciplinary team of psychiatrists, psychologists, social workers, mental health counselors, and other professionals to administer a full range of clinical and support services, resulting in a comprehensive, collaborative approach to treatment. We also operate two community behavioral health centers (cbhc) that are a one stop shop for a number of behavioral health and/or substance use treatment programs including urgent and emergency services, crisis stabilization unit, individual and family therapy services, including care coordination with primary care. These services are available for all ages (youth, families and adults) and are available 24/7.eliot, in association and in affiliation with insitutions of higher education and hospitals in education, provides training programs for professionals in the mental health counseling and behavioral health field. Eliot also engages in research and clinical studies in the field of mental heatlh.
Operating model
- Revenue model
- Donor-supported. 74% of the money available for current operations came from contributions.
- Distribution model
- Direct operator. The nonprofit carried out 100% of its reported program work directly.
- Includes noncash contributions: Reported contributions include donated property or goods.
Nonprofit profile at a glance
- EIN
- 042316924
- IRS 990 coverage
- 2009–2024
- Website reviewed
- Jun 2026
- Forms available
- Form 990 2024
- Headquarters
- Lexington, MA, United States
- Rating
- 83
- Verdict
- STRONG
- Rating confidence
- Moderate
- Sector
- Health
The verdict
STRONG - A large share of available resources goes toward mission work and the filed numbers largely add up. The website gives limited detail about important organizational relationships and expenses are high relative to revenue.
Rating breakdown
- Financial Efficiency: 89
- Transparency & Controls: 72
- Accountability: 94
- Sustainability: 37
- Growth: 100
Detailed rating inputs
Financial Efficiency
- Mission deployment rate: 87.9%; rating input score 88
- Program expense ratio: 89.9%; rating input score 90
- Fundraising efficiency: Limited
Transparency & Controls
- Consistency checks: 100%; rating input score 100; 71st percentile among comparable filings
- Pay-setting controls: 5 of 6 controls in place; rating input score 83
- Foreign activity oversight: Limited
- Grant itemization coverage: Limited
- Major donor itemization: Yes; rating input score 100
- Related-party transparency: Limited
- Public monitoring controls: 0 of 8 controls in place; rating input score 0
- Public policy transparency: 0 of 7 controls in place; rating input score 0
- Public financial transparency: 0 of 5 controls in place; rating input score 0
- Impact reporting controls: 0 of 7 controls in place; rating input score 0
- Public relationship transparency: No; rating input score 0
Accountability
- Independent voting board: 100%; rating input score 100; 76th percentile among comparable filings
- Governance controls: 9 of 9 controls in place; rating input score 100
- Public governance controls: 2 of 4 controls in place; rating input score 50
- Zakat policy transparency: Limited
Sustainability
- Operating margin: 2.3%; rating input score 44; 44th percentile among comparable filings
- Operating reserve ratio: 0.35; rating input score 11; 11th percentile among comparable filings
- Liabilities to assets ratio: 0.51; rating input score 35; 35th percentile among comparable filings
- Officer compensation ratio: 1%; rating input score 75; 75th percentile among comparable filings
Growth
- Program expense growth: 10% per year; rating input score 100; 74th percentile among comparable filings
- Revenue growth: 8.6% per year; rating input score 100; 70th percentile among comparable filings
- Asset growth: 11.9% per year; rating input score 100; 78th percentile among comparable filings
Details
- What they do: 1 operating location identified
- Where the money goes: 87.9% of revenue deployed · 89.9% of spending went to programs
- Governance: 12 of 12 board members independent · 9 of 9 filing controls reported
- Programs: 4 filed program accomplishments · $224.8M in reported program spending
- Leadership: top reported pay $473K · 24 people listed · 5 of 6 pay-setting controls reported
- Consistency: 36 of 36 current checks pass
- Schedules: 8 filed schedules · includes major donors and executive pay
- Filing history: 15 annual filings from 2009 to 2024
- Money network: 7 filed money-flow records
- Related organizations: 1 filed related-organization link